Head of HR Advice Service

JOB TITLE: Head of HR Advice ServiceLOCATION: LeicesterSALARY: £60,000 - £65,000 + £5K car allowanceThe COMPANYOur client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.The ROLEThe successful Head of HR Advice Service will be required to do the following:* To lead and advise the HR Advisory team.* To manage consultants' performance within a contact centre environment.* Drive the coaching initiative within the department.* Identify training needs, themes and trends as well as areas for improvement and communication of these across the department.* Promote awareness of additional services within the Group and subsequently drive referrals within the department.* Help manage Consultant workloads.* Monitor and review performance activity on a daily basis.* Assist in any recruitment and interviews for the department.* Deal with client complaints and internal formal meetings (eg disciplinary and grievance).* This is a 100% work from the office role. It is not hybrid.CANDIDATEOur client is looking for a Head of HR Advice Service with the following experience and attributes:* You will be a qualified HR professional.* Experience in a senior leadership team or working towards this.* A passion for problem solving, coaching and developing others.* Excellent communication and people management skills.* Ability to work in a fast-paced contact centre environment* A dynamic and flexible approach, as well as the ability to work under pressure* Excellent service issue / complaint resolution skills* Capability to work under pressure with a solutions-based approachThis role is commutable from:RugbyHinckleyAtherstoneNuneatonCoventryBedworthTamworthALTERNATIVE JOB TITLES: HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, CIPD, HR DirectorINCAL1Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. This particular role includes people with experience in HR Manager, HR Director, HR Advisor Manager, HR Call Centre Manager, HR Director
Contact Information
Phone : 01572 821985
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