Head of Fraud

Our StoryHello there. We’re Zopa.We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Instagram @zopalife Reporting into a member of the Leadership Team, the Head of Fraud has overall first line of defence responsibility for managing external fraud risk across all our products, including lending, savings and a soon-to-be launched current account.You will be responsible for defining the overall strategy for managing fraud risk across the whole bank and will work closely with operations, product teams and other functional areas to implement the strategy. The successful candidate needs to be able to take a balanced approach to risk ensuring we balance fraud risk against strategic risk and our intent to build great customer experiences.You will directly manage a team of fraud specialists. Initially this will be 1-2 people however we expect this to grow as you design and implement the new target operating model.This Head of Fraud role is a great opportunity for the right individual to define and build the strategy for how Zopa does Fraud across the bankA day in the life...You will be responsible for the overall risk and control framework for external fraud at ZopaYou’ll define the target operating model for managing fraud at Zopa and implement this with a cross functional teamYou’llbe responsible for setting the overall fraud strategy at Zopa and work with product, tech and operations teams to implement itYou’ll partner closely with our operations and product teams to understand new fraud themes and develop controls frameworks to manage theseYou will be responsible for managing relationships with providers of fraud systems and fraud prevention toolsYou’ll partner closely with our data science team to develop and implement new fraud prevention modelsYou will build and maintain a strong network of peers within the UK fraud community. You will represent Zopa at key industry fraud forumsYou will have direct line management responsibility for a team of fraud specialistsAbout you...You have experience in a similar Fraud leadership role, ideally with experience of leading significant change within an organisationYou have knowledge of current industry fraud trends and solutions, and have a strong network across the industryYou have experience working on fraud within the context of a current account or similar payments productYou have a strong risk management capability and are able to take a balanced approach to risk, balancing risk and rewardYou can engage effectively with stakeholders at different levels across the organisationYou enjoy owning and solving problems – you can create structure out of ambiguity, think about problems holistically and can drive an agenda while juggling multiple demandsYou're outcome focused – you have a bias for action to ensure we test and learn as we go, as well as making progress towards the big goalsYou have an understanding of the regulatory framework surrounding fraud, including regulatory reporting, push payment fraud and requirements for reimbursement, and the implications of consumer duty within this domain#LI-HS1Flexible working? Yes please!At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.*Subject to having the right to work in the country of choiceDiversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
#J-18808-Ljbffr