Head of Forecasting and Planning

Our client, a Leading Technology firm, is currently looking for a Head of Forecasting & Planning
Our client, a Leading Technology firm, is currently looking for a Head of Forecasting & Planning to be responsible for the European Outsourced Contact Centre operation. As the Workforce Management (WFM) Lead, you will be responsible for accurate resource forecasting and planning, as well as monthly commercial reporting and forecasting. You'll also play a critical role in the organisations' annual planning cycle. This is a high profile role with lots of responsibility. A brilliant opportunity!
Essential Skills and Experience
Strong WFM background
Good understanding of an outsourced vendor model environment
Good understanding of contact centre / call centre
Familiarity with WFM software
Excellent communication skills
Salary: Excellent + bonus + package
Location: London (good work from home options available)
If you are interested in this position and meet the above requirements, please apply immediately.
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