Head of Field Operations

Radley Green is working with a fast-growth Fire and Security Alarms business to recruit their new Head of Field Operations
This is a key role in the growth of the business and will play a pivotal role in leading the team of 15-20 installation engineers and mentoring service & maintenance engineers. This role is essential in maintaining the high standards of service that the business is known for and in driving the successful delivery of our installation projects, whilst upholding the standard of the maintenance and fault call delivery. This role will be 3 days a week based in the Leicester head office and 2 out in the field.
Key Responsibilities:
Installation management
Plan engineers’ diaries to maximise utilisation – 15-20 engineers at present.
Track installation delivery against quotation to ensure margins are maintained.
Source and organise equipment for engineers to carry out installation projects.
Liaise directly with customers to book in installation work.
Technical support
Act as the go-to person for engineers who encounter technical challenges.
Participate in key client meetings if required and offer technical expertise.
Ensuring NSI technical compliance.
Recruitment and training
Source, interview and select prospective engineer candidates.
Provide training to new engineers.
Oversee and implement individual training plans for engineers.
Enforce quality standards across Installation, Maintenance, Extra Works and Service.
Fleet management
Ensure all company vehicles remain legally compliant and mechanically sound.
Manage trackers when required.
Buy/sell vehicles when required.
Installation
Spend 2 days per week performing installation, maintenance and/or fault calls.
Acquisition assistance
Perform skills audit on the incoming engineers.
This is a great role for an experienced Alarms engineer who has managed and developed teams. Candidates must have a background in Alarm engineering. Please get in contact ASAP to hear more.
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