Head of Field Operations

Join the Intertek, Business Assurance team as a Head of Field Operations - a highly operational, commercial, and solution-focused role for an experienced leader with excellent managerial and collaborative skills to support the business through its next phase of growth and development.ABOUT THE COMPANYThe Business Assurance group of Intertek provides a full range of business process audit and support solutions, including accredited third-party management systems auditing and certification, second-party supplier auditing, sustainability data verification, process performance analysis, and IRCA-registered auditor training. BA helps clients by sharing best practices and new industry requirements and assessing their performance against their own objectives. ABOUT YOU As a Head of Field Operations, the primary focus of the role is to lead all field-based operations across four audit teams, encompassing Management Systems, Food, Supplier Management, and Retail.Required skills and experienceAt least 10 years combined experience in relevant work environment e.g. design, implementation and continual improvement of a range of audit schemes; system assessments and certifications, standardsKnowledgeable in management system principles, Food certification, and product auditingHighly experienced in Supplier Management schemes and their operationHands-on experience in process-based business operationsWillingness to travel for training and alignment with Intertek processesStrong organizational skills, leadership ability, and influence beyond direct reportsDemonstrate unquestionable ethics, integrity, and understanding of budgets/P&LProficient in Microsoft Office and widely used software toolsExcellent written and oral communication, problem-solving, and multitasking skillsFamiliarity with multi-site operations, confident working with peers and senior managementDegree or equivalent (beneficial) ABOUT THE OPPORTUNITY As a Head of Field Operations, you will directly report to the Business Line Leader.Key activities:Lead and oversee four field-based audit teams, providing guidance and feedback on technical and interpersonal capabilitiesCollaborate with Business Development and Client Services for resource planning, engage auditing teams for financial KPIs, and manage auditor utilization and costsForecast revenue and expenses, oversee all auditor competencies, and suggest improvements for efficiency.Identify growth opportunities, scope the market for business areas, and resolve escalated customer issues for continual quality improvement.Work with Global Technical Management & Quality team for local quality delivery, training, and improvement.Manage the auditor career and investment program for talent attraction and retention, ensuring compliance with basic people management requirementsCollaborate with BA Innovation team for implementing new schemes and delivering superior customer serviceHome - based. Travelling to clients across the UK and office locations in Milton Keynes and Derby as needed. Full Time. Permanent.WHAT WE OFFERJoin Intertek and become part of our global network of inspiring and entrepreneurial colleagues.
We are a global family that values diversity and we thrive working together with precision, pace and passion.
We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.Competitive BenefitsDevelopment and career opportunities around the Globe Working in a highly motivated team and dynamic working environmentWe are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin.Intertek operates a preferred supplier arrangement and we do not accept unsolicited approaches from agencies.Full timePosting Date: 2024-03-01