Head of Field Operations - Metering Services

IMServ is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE JOB:
* Responsible for the design, development & leadership of all core field activities of IMServ, to maximize service, revenue, quality, and cost in the short and long term.
* To lead a 200+ strong team of engineers and meter readers, responsible for significant income
for the business (~£20M)
MAIN ASSIGNMENTS:
* To lead, manage and be responsible for all operational aspects of the delivery of operational field activities to customers over the entire service lifecycle,including day-to-day delivery, Health & Safety, audits, training, field productivity, quality, and accreditation.
* To define, devise and execute resourcing strategies by working alongside the Head of Metering Support, that meet the needs of IMServ, both now and in the future, for field activities, maximizing flexibility and cost effectiveness.
* To use the resourcing strategy to identify the right talent required, now and in the future.
* To represent all aspects of these services to the rest of the business, whilst maintaining the broader view of IMServ business goals and acting accordingly, while working with the wider operational management team to achieve our common goals.
* Communicate IMServ Field Strategy and manage change effectively in the field, as the strategy & industry changes.
* Work with Account Managers, Technical Teams, and the Engineering &Technology Manager, to support the development and delivery of new services in line with the strategic vision.
* Proactively identify any issues that will prevent the delivery of the IMServ Strategy, and play a lead role in suggesting and delivering rectification activities to mitigate risks.
* To work with the Field Managers to consistently plan and execute field work, with said work and staff closely monitored from a productivity (cost) and quality perspective.
* Working with the Head of Metering Support to manage 3rd party companies used in the delivery of field services, whether the 3rd party is used for equipment provision, services, or manpower.
* To be in regular communication with other Heads of Department (e.g. Metering Support, Commercial) and be able to successfully balance demand and capacity.
* Be accountable for managing the use of your allocated budget (circa £9M) and the stock and equipment in the field.
* Working with the field managers to ensure that work is executed safely, using suitably trained resources, and that work is correctly audited to manage our risks.
* To effectively provide leadership to the Field Teams with a focus on Health and Safety outcomes
PERSON SPECIFICATION:
* Be able to clearly demonstrate related work experiences, with a strong track record in a similar role.
* Specific leadership focus and proven senior field team management experience.
* Proven Health and Safety experience.
* Proven knowledge of high volume/transactional customer delivery
* Strong communication and presentation skills, ability to interact with both internal and external customers.
* Sound commercial and financial awareness.
* Able to work in a complex environment with conflicting demands and make clear and consistent decisions and remain calm under pressure.
* Have a strong focus on Continuous Improvement and ensuring that the service provided meets industry quality and company standards.
* Ability to travel regularly including overnight stays as required.
COMPANY BENEFITS:
28 days annual leave plus Bank Holidays (Pro Rata if applicable)
Annual leave Buy & Sell Scheme
Enhanced Salary Sacrifice Pension Contributions
Life Assurance up to 6 X Base Salary*
Subsidised Health cover*
Subsidised Dental Cover*
Contribution towards Eye Tests and Glasses
In Office & Out of Office Social Events
Retailer Discounts Platform
Employee Assistance Program
Wellbeing Centre
Car Salary Sacrifice Scheme*
Reward & Recognition
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
and
have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, , and
remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of
and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date)
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