Head of EU Sales

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Part of the Palatinate Group, Your Golf Travel is one the world's largest niche travel businesses, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 150 based out of our London and Brighton offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in golf travel as we continue to make huge waves in the market and further our position as the world's leading golf travel company.
About the role
The Head of EU Sales will manage and lead the EU Sales Team, ensuring that all aspects and elements of our clients' bookings are successfully managed whilst driving performance against departmental objectives and KPI's.
Key Responsibilities:
Manage rotas and headcount for the EU Sales Team with 2 pods of agents.
Oversee team performance including KPIs, GM, Call Stats, Retention, CR.
Ensure all sales staff are tested and trained properly.
Management of all call backs and agents courtesy calls.
Booking checks on all bookings to ensure 100% accuracy.
Distribute enquiries to maximise conversion where appropriate.
Engage with the Learning and Development Team priorities.
Push key products and campaigns.
Assist all Sales Managers and Sales Specialists under their care.
Work to minimise margin erosion, promote best practice and QA.
Sign off low margin bookings and investigation of errors and poor performance management.
Ensure mark-ups are managed and adhered to.
Delivery of exceptional Quality Assurance scores (e.g. enquiry call and booking call handling).
Managing your team's Financial and Non-Financial KPI's inc. Enquiries, Sales Funnel, Conversion Rates, Bookings, Sales, Gross Margin, Gross Margin %, Discount/Controls, £0 deposits, Short lead, Outstanding group deposits, Pricing and availability discrepancies, Complaint resolution & Customer Feedback Inc. TrustPilot, Social Media and Email.
Managing People:
Attend Sales Management Leadership Team meeting.
Ensure Sales Managers have weekly 1-2-1 and review agenda.
Weekly 1:1's with Sales Managers within the region.
Co-host weekly Sales Team meeting Stage a weekly team meeting focusing on Financial and Non-Financial KPIs.
Demonstrate outstanding leadership behaviours.
Provide on-going coaching and team support.
Good presentation skills.
Work closely with the Sales Training Manager and Quality Assurance team to support and develop team members.
Leading People:
Inspire, coach and develop your team members.
Provide support and advice.
Embed company values within the team.
Demonstrate company values in all interactions.
Act as mentor to new team members
Key Objectives:
Effective communication with clients and venues while quoting and confirming bookings.
Delivering an exceptional speed of response to maximise sales opportunities (First contact, Quote, Follow Up and Booking).
Development of your own client database - focusing on growing existing accounts.
Providing exceptional customer service to all Your Golf Travel clients at all times.
Regular financial reporting on agreed KPI's.
Work closely with the Regional Head of Product & the Sales Director to manage regional KPI's, identify trends, develop and implement solutions.
Provide feedback and action plans to improve country and regional conversion rates.
Requirements
An experienced and inspirational sales manager / leader
Travel industry experience
Golf knowledge is ideal however not essential.
A passion for travel
Good time management and the ability to work under pressure are prerequisites.
You will be a confident, competitive team player with an eye for detail with good written and verbal communication skills.
Furthermore, a good working knowledge of Google applications would also be advantageous.
Benefits
Structured training and personalised development plans
Familiarisation trips to our venues in the UK and overseas
Discounts on our golf holidays, flights, hotels
Great partner discounts with brands including Taylormade, Underarmour and England Golf
Access to a funded employee assistance programme
Subsidised gym / health club membership
Fee-Free Independent Financial Advice and Mortgage Advice
Cycle to work scheme
Octopus Electric Car Scheme
A vibrant social calendar
25 days annual Leave plus apply to buy up to 5 days extra leave per year
#J-18808-Ljbffr