Head of Engineering

Head of Consumer Engineering
UK Based - Field Based
Up to £70,000 P/a + 20% bonus + vehicle
About the role:
Reporting to the Technical and Engineering Director, the Head of Consumer Engineering (HCE) is responsible for delivery of excellence in safety, customer service and operational efficiency by effective leadership of the Consumer Engineering team of gas technicians, crane vehicle drivers, contractors and supporting colleagues.
They ensure that assets at bulk consumer locations are installed, repaired and maintained in a safe, timely and efficient manner, in line with the required legislative, industry and company standards.
This role oversees the installation and Maintenance teams, therefore the ideal candidate will have experience managing field based teams or sites.
Accountabilities
The HCE holds overall accountability for safety, performance and customer service of the Consumer Engineering function; key duties include:
- Leadership and management of the Consumer Engineering team (including recruitment, engagement, performance management, development/competence management), including direct line management of Regional, Civils and Metered Consumer Engineering Managers
- Ensuring the safety of colleagues, customers and the wider public by driving performance and continuous improvement in health, safety and well-being; including positive Safety Culture development.
- Ensuring the safety and integrity of all assets at consumer sites.
- Ensuring the company's compliance with the requirements of its Gas Safe registration.
- Strategic management of internal and external resources to ensure these align with current and future requirements (up to 5 years out).
- Accountable for operational cost and capital budget expenditure within set targets.
- Leading and developing continuous improvement in safety, efficiency and cost control.
- Leading other change management programmes within the Consumer Engineering function.
- Overall responsibility for customer service within Consumer Engineering.
- Engagement and partnering with sales colleagues to support profitable volume growth and market development.
This job description is for guidance purposes and the role holder will be expected to do any other tasks as is reasonably expected of them.
Knowledge/ skills/ expertise
Essential
- Proven leadership capability, delivering results through others
- Emotionally intelligent with a capability to build engaged and effective teams
- Proven track record of driving continuous operational improvements and efficiencies
- Track record of delivering change effectively and efficiently
- Strategic focus but comfortable with a detailed approach where required
- Customer focused with experience of developing operational capability in line with customer service needs.
- Proven experience leading through change and transformation, developing a high-performance culture
- Excellent communication and influencing skills across all levels of an organisation
- High level of IT literacy
- Excellent stakeholder management skills
- Proactive, self-starter
- Comfortable with pace, fluidity and a degree of ambiguity
- Ability to work with a high degree of autonomy - setting strategies and seeing them through to execution
- Leadership behaviours aligned to the organisational values (safety, integrity, partnership, excellence
Desirable:
- Experience of engineering leadership within a field service organisation (utilities or similar)
- Knowledge of LPG or natural gas industry
Key Competencies
- Leadership
- Customer Focus
- Leading Change
- Strategic Thinking
- Developing Self and Others
- Drive results