Head of Digital Product Solutions – Pensions

Head of Digital Product Solutions – PensionsHead of Digital Product Solutions – PensionsHead of Digital Product Solutions – PensionsHome based with occasional travel to Darlington, Sheffield and LondonAt Capita Pensions Solutions we are driving a digital first agenda and we are looking for a Head of Digital Product Solutions to lead on the delivery of the digital strategy by proving insight, direction and educating wider teams in the changes needed to achieve our strategic targets.The successful individual will need to have a good understanding of digital product management and lead the product team, initially the successful candidate will lead a blended product team that includes design and product resources, working closely with the Head of CX/UX for pensions, to define and move towards an optimal operating model by the end of 2025.Job DescriptionKey responsibilitiesDrive the implementation of the Pensions Solutions Digital Strategy, identifying priority areas for enhancement, improvements and programme focussed change agenda.Work collaboratively with clients and across Pensions Solutions, the wider division and IT to agree the appropriate technology required to meet our strategic ambition on digital capability and straight through processing of customer demandOwn the Digital change backlog ensuring it is continuously developed and prioritised in line with our strategy and business needsSponsor ongoing digital investment to ensure we achieve our digital strategy and recognise that investment in digital products underpins our growth and retention of ClientsChampion digital product management and delivery, working with Design, IT and change to achieve product focused delivery and achieve the target operating modelClose engagement with Communications and Engagement teams on maximising the launch impact of digital capability and then the ongoing review of data and insight to feedback on incremental enhancements required, building effective backlogs of prioritised improvement work across core digital assetsSenior Stakeholder management internally and externally across the organisation and with clients/suppliersKey tasks includeDefine and own the pensions digital strategy and ensure that the defined Digital Roadmap and development drives towards the Pension digital strategySupport client engagement to define future needs as well and individual clients demands, understanding how our products and strategy help them achieve their digital ambition.Follow propositional methodology and governace for new product and proposition development in digital.Develop and draw upon capability from wider Capita to enhance product offerings including Behavioural and data analyticsPeople manage and lead a team of UX and product resourcesInteract with clients and internal teams, prepare and chair internal and external steering groups.Sponsor change projects that are aligned to the digital strategy and work closely with change teams to ensure the committed outcomes are achievedAttend operational governance boards to ensure that any digital change requested is prioritised and appropriateWhat are we looking forAn experienced Digital Product leader that has owned and driven a digital product strategy in a pensions environmentPensions product knowledgeAble to relationship manager and influence internal stakeholdersStrong client relationship management skills at a senior levelExperience of working in an Agile environmentAbout Capita Pension SolutionsAt Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.What’s in it for you? 23 days’ holiday (rising to 27) with the opportunity to buy extra leaveCompany matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty moreVoluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technologyThe opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choiceAccess to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat we hope you’ll do next:Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at
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or call 07784 237318 and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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