Head of Customer

Our client is an award-winning UK developer with a 20 year-track record of delivery. As a leading UK developer and operator, they have delivered over 15 energy-efficient, renovation projects and new builds in Manchester, providing thecity centrewith over 900 luxury apartments. Throughout the last two years, they have also paid out over £7 million in returns to investors and developed a long-lasting relationship with clients. With an established reputation for quality, the organisation is entering a new phase of growth with the support of institutional investors. This period will see the organisation accelerate developments and structure itself to reflect the increasing scale of operations. The Role There now exists an opportunity for an individual to lead the customer facing areas of the business. The Head of Customer is responsible for managing the Sales, Marketing, Investor Management and lettings functions of the company. Covering both Retail and Institutional Investors, the Head of Customer will be responsible for delivering exceptional Customer experience and results across the end to end functions and wider Business. As a member of the Leadership team, the Head of Customer will be expected to take Cabinet responsibility alongside the other Leadership team members for the effective running and growth of the Business. The Head of Customer will bring extensive experience in Sales, Investor Management and lettings environments with a track record of delivering Sales and strong end to end Customer Experience Skills / Abilities /Experience Strategic thinking and planning Strong decision-making and problem-solving skills Exceptional leadership and team management abilities Results-oriented with a focus on continuous improvement Excellent communication and interpersonal skills Essential 10 years of proven experience in corporate leadership roles with experience as part of a leadership team Experience of working in reputable, preferably ARMA or RICS regulated organisations. Strong understanding of the property development market and current market trends. Proven track record of successful team management and development. Desirable Bachelor’s degree in [relevant field]; MBA or advanced degree preferred. Relevant qualifications (e.g. IRPM/property management related qualifications). Demonstrated ability to lead and execute strategic initiatives. The company is a very successful and well-respected business and benefits from significant resources and investment from a supportive Private Equity investor. They are ambitious as a business and hold themselves to high standards which requires a continued focus. This role is an important part of Beech’s drive for professionalism and growth. This is a particularly exciting time for the business as it continues to build on its success through organic growth as well as further developing its capabilities, services and market position. This key and senior appointment will enjoy significant levels of autonomy. The successful candidate will enjoy a stimulating and rewarding high profile role with a genuine opportunity for significant career progression.
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