Head of Customer Technical Support

Head of Customer Technical Support (JR10001069)
Syston, England
Description The Head of Customer Technical Support (HCTS) role is pivotal in the “customer focus” transformation of the “Technical” Heidelberg Materials Concrete. This high-profile role will ensure the intricate organisational and change management requirements are delivered by creating a high performing team..The HCTS will successfully manage the national technical support team and is responsible for promoting and optimising Concrete technical sales/specification opportunities nationally to drive volume and margin growth – with particular focus on value adding Concrete special products and technical customer support via expert technical knowledge/data.In order to achieve these objectives, the HCTS will engage with existing internal personnel and external customers using multiple channels, including digital platforms, plant/site visits and customer visits/presentations. Develop and maintain product reference literature and concrete technology training packages.Produce and supply customer data packs for Concrete/Materials/Carbon. Lead the Heidelberg Academy concept and deliver employee and customer product sessions.Drive specification support opportunities to create value adding sales and customer loyalty. Optimise SAP and other system configurations to improve product generation, quotation turnaround, sales and reporting processes.The HCTS will be a role model for the Heidelberg Materials values and will attentively support the organizations cultural change journeyWhat’s on Offer:Salary: CompetitiveLocation: Syston HybridHours: 40Company carBonusEmployer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / SabbaticalFamily Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / AdoptionSocial Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
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