Head of Customer Services

About Our Client Our client is a well-respected charity in the not-for-profit sector, with a significant presence in Warrington. Boasting a workforce of over 200 employees, it is committed to providing high-quality services to those in need, and has a well-earned reputation for its work in the community.
Job DescriptionLeadership and management of the customer service teamDevelopment and implementation of service procedures, policies and standardsAnalysis of customer service data to drive improvement strategiesManagement of customer complaints and escalationsTraining and development of customer service team membersRegular reporting on service levels and customer satisfaction metricsCollaboration with senior management to align customer service strategies with company objectivesRepresentation of the customer service department in strategic planning meetings The Successful Applicant A successful Head of Customer Services should have:Proven experience in a senior customer service role, preferably within the not-for-profit sectorExcellent leadership and team management skillsStrong understanding of customer service techniques and strategiesExcellent communication and interpersonal skillsStrong problem-solving and decision-making abilitiesHigh-level proficiency in relevant software applications What's on OfferA competitive salary range of £47,000 - £54,000 per annumThe opportunity to work in a rewarding role within a respected charityA positive and supportive company cultureA comprehensive benefits packageThe opportunity to make a real difference in the communityIf you are a dedicated and experienced Head of Customer Services looking to take on a rewarding role in Warrington, we encourage you to apply today.
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