Head of Customer Service

HEAD OF CUSTOMER SERVICECARDIFF AREA
£60,000-70,000 + BONUS + BENEFITS
Our client, a market leader in their field, are looking for a Head of Customer Serviceto join their fast-paced and rapidly growing team. As aHead of Customer Service,you will lead the customer support function globally.
Your usual hours will be from 9am to 5:30pm however there will be a requirement to support global teams out of hours as well as some travel.
BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medicaland multiple training opportunities to develop and grow within the company. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
RESPONSIBILITIES
As aHead of Customer Service,you will be:
Responsible for performance and maintenance of the customer service activities
Responsible for delivering SLA and quality targets through an omnichannel approach.
Running teams in all Geographical locations.
Leading continuous improvement initiatives with the goal of improving both customer and employee experience
Act as the voice of the customer, helping shape business decisions and processes to services and reduce costs.
Driving customer feedback to collect demonstrable data to help the business make key decisions on products and services
Utilising current technology to improve customer and employee experience, as well as seek out new technology to support improvement
Coordinating with various other departments to facilitate problem resolution, and promote customer satisfaction.
Supporting and managing third party suppliers globally to deliver exceptional service
WHAT YOU NEED
To be considered for the role ofHead of Customer Service,you will need:
Strong leadership skills with experience in managing fast paced support / call centre environments
A keen eye for improving processes to make the customer and employee experience better
High energy and resiliency to solve daily challenges as well as plan for the future
Experience of continuous improvement activities and a key focus on the development of teams.
Excellent communication skills
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming aHead of Customer Service,then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!
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