Head Of Customer Service

Exciting Career Opportunity: Head of Customer Services in East Yorkshire Are you an ambitious and dedicated manager seeking your next career move? Look no further! Our client, a leading Cosmetic Healthcare company in the UK, has an exciting opening for aHead of Customer Services. Located in the charming historic
market town of Beverley, this award-winning facility partners with top Spa, Aesthetics, and hair brands worldwide. Permanent position Salary: £30,000 - £35,000 per annual Hours: Tuesday – Saturday The role: As the appointed ambassador, you’ll providepersonalised, one-on-one serviceto meet each client’s unique needs. Your attention to detail and passion for supporting the spa owner, the team and Client/Guest areas, ensuring unrivalled and outstanding customer
service, seamless operational running, and supporting the needs of the Members and Clients/Guests, will ensure the smooth operation of this exceptional establishment. The role:
Oversee all aspects of spa operations, from treatments to facility maintenance, ensuring the building meets expectations and remains presentable.Offer repeat bookings, product sales, and long-standing reservations to enhance both sales and service.Identify opportunities to increase client/guest loyalty whenever appropriate.Deliver service with a personal touch, adapting your approach to each individual client/guest.Understand treatment pricing and product knowledge.Process payments for purchases and vouchers.Maintain accurate client/guest records securely.Handle client/guest requests proactively, consistently exceeding expectations.Collaborate with the spa owner to organise events.Provide excellent product knowledge to clients/guests, introducing them to the retail ranges.Regularly perform department maintenance checks.Assist with availability enquiries and follow up on provisionally held bookings.Respond to new enquiries promptly, ensuring all necessary information is communicated.Prepare event invoices and send them to clients/guests.Handle payments for event spaces and any additional services (catering, stock, etc).Gather information from clients to facilitate forthcoming bookings.Lead final event preparations for the current or following day.Ensure concise communication regarding catering and stock requirements.Compile delegate lists ahead of events.Arrange room/event areas and any necessary extras (catering, stock, etc). You will have the following skills and experience:
Previous Managerial experienceDemonstrate professionalism and experience in face-to-face interactions is essentialAn individual who is attentive and ambitiousAppreciation for Luxury and AuthenticityA true brand ambassadorPresentable and smartA customer service driven mindsetFriendly and Assertive Benefits:
Award-Winning FacilityProduct and Treatment DiscountsCompetitive Salary28 Days Holiday (Including Bank Holidays)Onsite ParkingOpportunities for Progression and Growth Please apply now if you are interested in the position and would like the opportunity to discuss the role further!
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