Head of Customer Service

MUST HAVE - Ecommerce & Consumer Goods Experience to be considered
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
An excellent opportunity has arisen for a Head of Customer Service to join a rapidly growing Consumer Goods business.
They are a group who have continued to grow YoY across multiple channels from Retail, Ecommerce and the trade.
This hire is an important one for the business and is a new milestone in their growth strategy.
The Role
Leading a Customer Service team (10+) to deliver exceptional customer service to B2C and B2B customers.
Happy to be hands on in day to day responsibilities and happy to be the go to person when a problem is escalated.
Strategic input for CS functions and reporting back to Exec level of the group.
finding innovative ways to increase CS for the business through tech and other modern techniques.
Bridge gap between all of the teams including warehouse, logistics and sales to ensure CS levels are high and consistent throughout.
The Person
Strong Customer Service experience within a high-growth or large consumer goods business.
Food or Beverage experience is highly desirable.
Ecommerce experience is also highly desirable.
Has experience of using tech and automations.
Strong leadership experience, comfortable at managing large teams.
PERSONALITY - it's a customer service role so your personality and smile needs to be infectious both externally and internally.
Salary £70-85k (depending on experience)
Please ensure you have full right to work in the UK before applying - the company does not offer sponsorship.