Head of Customer Proposition

We are delighted to be recruitinga Head of Customer Proposition duringa hugely exciting phase of growth. Reporting to the Chief Marketing Officer, the core purpose of this role is to Align our strategy, insight, research, feedback and outcomes analysis with our commercial objectives to develop, deliver, monitor and continuously improve compelling strategic and revenue generating customer propositions for our current and future audience. You will be the primary advocate for the customer and will continuously refine the proposition and experience, ensuring that Board, Executive and Customer function teams are fully aware of emerging trends and opportunities.. As an integral part of the Senior Brand & Marketing Team, you will shape thought leadership and strategic direction, defining the customer proposition strategy, integrating into all aspects of the marketing strategy and execution, while driving the delivery of a roadmap to achieve our strategic and commercial ambitions.
Salary
£85,000 - £100,000
Location
Hybrid (Cobalt Business Park / Home)
Application Deadline
Tuesday, May 28, 2024
About the Role
We are delighted to be recruitinga Head of Customer Proposition duringa hugely exciting phase of growth. Reporting to the Chief Marketing Officer, the core purpose of this role is to Align our strategy, insight, research, feedback and outcomes analysis with our commercial objectives to develop, deliver, monitor and continuously improve compelling strategic and revenue generating customer propositions for our current and future audience. You will be the primary advocate for the customer and will continuously refine the proposition and experience, ensuring that Board, Executive and Customer function teams are fully aware of emerging trends and opportunities.. As an integral part of the Senior Brand & Marketing Team, you will shape thought leadership and strategic direction, defining the customer proposition strategy, integrating into all aspects of the marketing strategy and execution, while driving the delivery of a roadmap to achieve our strategic and commercial ambitions.
About You
We’re looking for an experienced and enthusiastic leader with the ability to influence and challenge within a regulated environment. Your continuous improvement ethos and first-class collaboration skills will see you positively challenge the status quo at all levels across the business.You will have had substantial experience and success working at Senior Management and ExCo level, including the development and successful delivery of Customer Proposition strategies and you will have credibility to be recognised as the voice of the Customer, as well as having a successful record of collaborating, influencing, and delivering organisation wide change.Your leadership skills will enable you to build high performing teams and will see you lead, support, and motivate colleagues at all levels.Financial Services/ Regulatory environment experience is a preference, but not a requirement for this role.
About Us
Newcastle Building Society is the North East’s largest Building Society whose purpose “Connecting our communities with a better financial future” inspires and directs our activities. We help people own their own home and plan and manage their finances and operate 31 branch network across the North East, Cumbria and Yorkshire.The Marketing Communication team plays a key part in helping to connect with customers in a meaningful way by creating communications and activities that promote our brand, our purpose and relevant products to existing customers and new prospects. The team is responsible for marketing management, digital services, brand and creative services and data & insight. We support hybrid working and a range of flexible working patterns where people can work where and when they are most productive.What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:A 35-hour weekly contract + flexible working options30 days holiday each year plus bank holidaysBonus Scheme (paid annually) On target 15%, up to 22.5% depending on performance Colleague mortgage scheme and access to our financial advisors Private medical insurancePension scheme (up to 9% employers’ contribution)Life assurance (4x salary) and income protectionAccess to a range of wellbeing benefitsElectric car salary sacrifice schemeCycle to Work schemeAbove statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthoodAn extra day’s holiday for your birthdayThe option to buy and sell holidaysTwo paid volunteering days each yearA broad range of learning and development opportunitiesAccess to a range of high street and online discountsFree onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwideA wide range of recognition initiatives to recognise and reward great performanceHybrid working - we welcome any discussions around where, how and when people work including part-time hours.As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences, providing the diversity of thought required to constructively challenge and drive innovation.If you have any questions or need any support with your application you can reach out to our Talent Acquisition team #####
Role Profile
Job Profile document
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