Head of Customer Experience & Safeguarding

Job Title: Head Of Customer experience & Safeguarding
Hours: Mon - Friday 37.5hrs (Must be flexible to work some evenings)
Salary: upto �50,000p/a DOE
Location: Stockport SK1
Permanent Opportunity
My Client is looking to recruit a new Head of Customer Experience and Safeguarding to work within established team and closely with the Executive team to ensure a robust and bespoke approach to Customer Care management and promote a range of initiatives that engage customer views and opinions in order to inform good quality services.
The role will also provide senior strategic oversight of Safeguarding management.
The Head of Customer Experience and Safeguarding will work alongside senior colleagues to ensure a robust and bespoke approach to Customer Care management and promote a range of initiatives that engage customer views and opinions in order to inform good quality services. The role will also provide senior strategic oversight of Safeguarding management.
This role is designed to support this leadership approach and enhance the process where helpful by adding to investigations or taking a lead in more complex cases.

• You will carry out on site investigations and support outcomes for more complex complaints or safeguarding investigations.
• You will ensure there is appropriate debrief action based learning and develop good practice directives based on complaints and safeguarding's.

• You will ensure we look at the holistic feedback and have a key focus on learning also from positive feedback and compliments.

Work streams relevant to this role to oversee:
�Safeguarding reporting and register;
�Serious incident register;
�Death register- including follow up on unexpected deaths;
�Code red - internal escalation campaign;
�Whistleblowing public line and follow up;
�To promote Open cultures and ensure vigilance in preventing closed culture;
�Close working with Hr cases that involve safeguardings;
�Safeguarding good practice/Escalation campaigns;
�Safeguarding training oversight;
�Present report to the Quality subcommittee of the Board, to Quality team meetings and Registered managers conferences as required;
�To work alongside investigating manager and when required External professionals to ensure duty of care occurs and that we follow up and follow through on our actions;
�To support accompany managers at Multi disciplinary meetings.
You will carry out on site investigations nationally when required and support outcomes for more complex complaints or safeguarding investigations. You will ensure there is appropriate debrief action based learning and develop good practice directives and develop. You will ensure we look at the holistic feedback and have a key focus on learning also from positive feedback and compliments.
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