Head of Customer Experience and Revenue

?? Join Our Team as Head of Customer Experience and Revenue Optimization! ??Who are Partou UK?In June 2021, Just Childcare was acquired by the Partou group of companies, followed by their acquisition of All About Children in September 2022. The merger of both organisations will establish Partou UK as one of the largest childcare providers in the UK. Through organic growth and targeted acquisition, plans are in place to significantly grow the UK estate, making it an exciting and rewarding time to be part of the journey ahead. We will continue to invest significantly in the quality of care that we provide as our offering and the optimisation of our early years learning experience that each one of our parent’s children can rightly expect to rely on through its curriculum delivery. We are on a clear growth trajectory whereby continuous further professionalisation and quality improvement go hand in hand with expansion, through the development of new locations, acquisitions, automation, and processes over time.With over 1,000 global nursery branches catering for 75,000+ children and with over 11,000 highly skilled team members, the Partou group is a global leading childcare provider based in the Netherlands, with its group headquarters in Vianen with strong expansion ambitions that are centred around organic and inorganic growth in a broader European context. (For more information on the Partou group, please click here.)Are you passionate about creating exceptional customer experiences while driving revenue growth? Partou Nursery Care is seeking a dynamic individual to lead our Family Care Team as the Head of CX and Revenue Optimization.NB. This is a hybrid role, with regular travel to our Nursery Support Centre in Denton, Manchester.What You’ll Be DoingAs the Head of CX and Revenue Optimisation, you'll be at the forefront of aligning customer satisfaction efforts with revenue generation strategies. You’ll lead initiatives to enhance the overall customer journey by analysing feedback, utilising data analytics, and collaborating across departments to identify areas for improvement. Monitoring performance metrics ensures that targets related to both CX and revenue generation are met, ultimately driving sustainable growth and differentiation in the market.Key Responsibilities and AccountabilitiesDevelop and implement sales strategies to drive revenue growth and achieve sales targets.Lead and manage the Family Care Team, providing guidance, coaching, and support.Identify new business opportunities and partnerships to expand our market presence.Foster a customer-centric culture within the organization, emphasizing exceptional service.Oversee the CX journey, ensuring all touchpoints with customers are positive and consistent.Analyse sales data and market trends to make informed decisions and adjustments.Develop and maintain relationships with key stakeholders, addressing their needs proactively.Collaborate with marketing and product development teams to align sales efforts.Implement systems and processes to streamline operations and enhance customer satisfaction.Monitor customer feedback and satisfaction metrics, taking action to continuously improve the CX.Prepare regular reports and presentations on sales performance and market insights.How You’ll Succeed – What Success Looks LikeSuccess in this role is characterized by achieving key performance indicators (KPIs) across various aspects of sales and customer satisfaction:Meeting or exceeding sales targets, indicating consistent revenue growth.Maintaining a high score in customer satisfaction surveys, reflecting a positive perception.Increasing customer retention rates and reducing churn through exceptional service.Improving sales conversion rates and acquiring new customers effectively.Enhancing the performance of the sales team through coaching and training.Expanding the company's market share and driving sustainable growth.What It TakesProfessional Knowledge:In-depth understanding of CX principles and revenue optimization strategies.Familiarity with data analytics tools and market dynamics.Skills: Leadership, analytical, communication, strategic thinking, negotiation, and project management skills.Experience: Proven track record in sales leadership roles, preferably with CX and revenue optimization experience.Personal Attributes: Customer-focused mindset, results-oriented, strategic thinker, collaborative, resilient, and continuous learner.Join us in creating exceptional experiences and driving revenue growth at Partou UK!AACK
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