Head of Customer Excellence Centre

???????Head of customer excellence centre
Glinton, Peterborough
Full time, Permanent
�50,000 - �60,000 PA
Must have experience with social housing
In charge of planning team, previous experience needed

• Responsible for forecasting, planning and scheduling on behalf of the business of all fire and electrical works.
• Prioritse the customer experience with the business.
• SimPRO super user.
• Driving operational efficiency and improvements
• P&L ownership and management
• Building and maintaining relationships with key stakeholders and peers
• Oversee and lead on the delivery of weekly reports for operations performance and capacity activity
• Responsibility for updating capacity and resource plans in line with new hires, redeployment and leavers
• Using analytical techniques to plan and prepare reports / presentations for leadership management
• Identify and following up on new business opportunities - including new markets, growth areas, and trends.
• Manage, monitor and lead the planning team, across electrical and fire business units including the training and development of new members of your team and monitor set KPI's.
• Supporting the Operations Director; applying professionalism and commercial acumen in order to achieve optimum delivery performance.
• Addressing areas of concern as raised by clients and internal management through partnering with the operations department to effectively identify areas of improvement and implementing measures to address and resolve.
• Having a Health and Safety mindset, looking at possible risks associated with the role and reporting any issues promptly to support the ongoing safety of self and others.

???????Head of customer excellence centre
Glinton, Peterborough
Full time, Permanent
�50,000 - �60,000 PA
Must have experience with social housing
In charge of planning team, previous experience needed ???????