Head of Collections and Recoveries

Are you looking to work in a fast growing Fintech? Do you have proven experience in managing and leading a team? Does working in a function with state of the art tools and automation excite you? Updraft, an awarding winning Fintech, is seeking a talented individual to head its Collections function.
As the Head of Collections, you will lead a team that achieves the important balance of providing excellent customer support while fulfilling its purpose in Updraft.
This is an exciting opportunity to play a key role in the scale up phase of a highly data-driven Fintech.
This role reports to Updraft’s Chief Operating Officer.Responsibilities Lead and manage the collections function, ensuring team members are equipped to deliver excellent customer support while collectively delivering functional objectives. Develop new, and improve existing, arrears management strategies and processes including payment arrangements, settlement agreements and related policies and processes. Build great relationships with existing external service providers ensuring they deliver their part in our collections effort. Build efficient processes with external debt management companies and other similar organisations that also support our customers. Deliver operational execution activity related to debt recovery and debt sales initiatives. Monitor and analyse key performance indicators to track and improve overall collection performance. Provide regular reports and updates to senior management on collection activities. Collaborate with internal stakeholders, such as engineering and customer service, to streamline collection and debt recovery activities. Stay up-to-date with relevant regulations and industry best practices. Ensure compliance with relevant regulatory requirements and industry best practices.
Proven experience in a collections or debt recovery role, with at least 5 years of experience in a leadership position. In-depth knowledge of UK collections and debt recovery regulations and industry best practices. Excellent communication and interpersonal skills, with the ability to effectively manage relationships with both internal and external stakeholders. Analytical mindset with the ability to interpret data and make data-driven decisions. Knowledge of emerging technology trends and their potential impact on collections and recoveries. Ability to work under pressure and meet tight deadlines. Proficiency in using business intelligence tools like QuickSight and customer communications platforms like Intercom. Experience in operational aspects of debt sales programmes would be an advantage. If you are a highly motivated professional with a passion for driving operational excellence in the collections and recoveries space, we would love to hear from you. Join us at Updraft and be part of our mission to transform the financial industry!As an early-stage employee in a fast-moving startup, you have the opportunity to shape the structure of the organisation, team and social strategy; We support flexible working
Company pension Flexibility to work at home and in the office - with the expectation that you might need to come into the London WeWork office 2 days a week
Salary is negotiable depending on the candidate's experience Free coffee
Team events Further enquiries and applications CV and cover letter should be sent to #####
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