HART Homecare Manager

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Job Description
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester; LE3 8RA
Worker Category: Hybrid Worker am shift office based; pm -home working
Salary: Grade 10 - £33,060 to £36,660 per annum
Working Hours: 37hrs Shift working 7am-3pm and 3pm-10:30pm
Contract Type: Permanent
Closing Date: 26th April 2024
An exciting opportunity has arisen to work in the HART team as a Homecare Manager. The team is expanding to focus on the day-to-day oversight of the service contact, triage and duty function.
About the Role
The role will ensure that the service answer and deal with referrals in a timely manner and in line with performance indicators. Homecare manager will take a leading role in the daily management of staff and rotas and guide staff throughout the day.
The key duties:
Provide day-to-day direction and supervision to team staff to ensure the delivery of a high quality, person-centred accountable statutory social care service
To be responsible in managing areas of risk, including:The safeguarding of service users; Providing advice to internal and external customers staff to maintain a safe and effective service.
To ensure new referrals triaged in a timely manner, taking into account the need to respond within specified timescales, and confirm acceptance or rejection of these.
To help the Hart manager implement quality assurance and audit systems for gathering, recording, and evaluating accurate information about the quality and safety of the care and support the service provides, and its outcomes
To respond to enquiries and complaints promptly and professionally in line with the County Council's policies and procedures
To promote good communication by means of staff meetings, written and
verbal reports and encourage openness at all levels. To promote effective communication with service users, carers, colleagues, and other stakeholders.
To promote good working relationships with health and social care professionals e.g., GPs and Social Workers, to ensure health and social care needs of service users are met effectively
A DBS enhanced check for a regulated activity is required for this post.
About You
To apply for this post, you must:
Be educated to degree level or equivalent management experience
Have substantial adult social care experience
Experience of working within a multi-disciplinary environment
Have experience in successfully prioritising between competing service demands
Significant experience in people and performance management
To liaise with other agencies involved with the user to ensure the provision of integrated services
Be able to develop trust within the team and encourage team members to build positive, trusting relationships with each other, across departments and with customers, service users, partners and/or the community as appropriate
We'd also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Jackie Richards or Rita Thiem Strategic Service Manager HART
Telephone: ##### ##### or 01163053298
Email: #####,#####
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click 'Apply Now'. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre:
By applying for this post, you agree to our Terms and Conditions.
About Us
About Leicestershire County Council
Leicestershire County Council is a Stonewall Top 100, Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following:
Our Recruitment ProcessOur Organisational ValuesOur Employee BenefitsWorking for Us
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