H&H Field Support Analyst

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H&H Field Support Analyst Apply
locations
Weymouth, MA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R-16116
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number: R-16116Facility:LOC0007 - 65 Columbian Building65 Columbian
Street
Weymouth,
MA 02190
Department Name: SSH Hospital @ Home Status: Full time Budgeted Hours: 40 Shift: Day (United States of America)The H&H Field Support Analyst is responsible for the following:Manage Current Health Inventory (Equipment).Manage all logistics and support for IT equipment.Install Power Backup devices (UPS).Ensure Current Health Kit delivery, setup, and retrieval of equipment from Patient's home.The field support analyst is also responsible for sending back the Kits to Current Health for processing and cleaning.The H&H Field Support Analyst position also reports to the Supervisor of IT Field Support Services and is responsible for providing first level on site desktop support throughout the health system. Responsibilities include taking ownership of on-site desktop support requests at one of the health systems locations and working them to closure. Resolving desktop break fix issues and assisting on, or conducting moves, adds and changes as directed. The H&H Field Support Analyst I will fully document all work done and resolutions real time in the health systems ticketing system. When appropriate create or update support documents to better prepare the team on support issues. The H&H Field Support Analyst I should have the ability to assess onsite service requests and resolve or escalate issues that impact end users work flow. The H&H Field Support Analyst I should be able to clearly demonstrate knowledge of desktop hardware and software support tools and technologies.ESSENTIAL FUNCTIONS• Work with Supervisor of IT Field Support Services or Lead Analyst to complete scheduled daily work assignments within the Field Support team.• Determine and escalate the problems or issues when required in a timely manner.• Monitor field service desktop support queue taking ownership of problems and work requests till closure.• Keep current on industry support tools and standards that are in alignment with Desktop support functions.• Communicate the need for ordering IT equipment and appropriate spares where applicable.• Participate in, and support moves, adds and Changes as directed.• Ensure that the CMDB inventory database is current at all times when equipment is removed from stock, deployed or retired for all work conducted.• Respond to inquiries from colleagues, and IS Leadership in a timely manner.• Drive down open ticket volumes.• Complete assigned tasks in a timely manner.JOB REQUIREMENTSMinimum Education - PreferredAssociate’s degree or technical certification in computer science, Information Technology or other technical field preferred. Microsoft certification or experience preferred.Minimum Work Experience1-3 years of Desktop support experience.Demonstrated experience supporting enterprise desktop environments and related infrastructure in a Healthcare setting.Required additional Knowledge and AbilitiesProven skills in the support of various desktop and mobile device platforms.Experience with support and maintenance of Windows-based desktop operating systems (Windows 10/11)Support skills with various desktop hardware equipment (Dell, HP, Lenovo), printers, mobile devices / smartphones (Apple and Android based)Ability to effectively communicate with end users, (nurses, physicians, and other executives) to extract pertinent information needed to resolve issues.Flexible team player with ability to complete tasks as assigned.Willingness to continue technical and professional development in line with Desktop Support functionsPersonal transportation for local travel between SSHS sites.Participate in on-call coverage as assigned.Ability to modify work schedule as business requirements change.Monday-Friday 10am-6pm Responsibilities if Required:
Education if Required:
License/Registration/Certification
Requirements:
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South Shore Health is a not-for-profit, charitable health system offering primary and specialty care, hospital care, home health and community care, emergency and urgent care, and preventative and wellness services. We are the largest independent health system in Southeastern Massachusetts. South Shore Health brings together like-minded people who work “As One” toward a common goal of providing exceptional care the people of our region deserve. We unite top-caliber talent, technology, and service with the wishes and personal needs of patients and their families to develop individualized treatment plans.
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