Guest Services Supervisor

We are currently recruiting for
Guest Services Supervisor
for a permanent opportunity with a leading property management and real estate services firm in
Cambridge.
In this role, you will oversee two primary areas of responsibility:
Community Engagement & Event Coordination:
Collaborate with the Community Hub Director & Building Manager to plan and execute events and activities that foster a strong community connection within the building.
Promote relevant external events and initiatives to enhance residents' experiences.
Develop relationships with local businesses to provide exclusive offers and services to residents.
Act as the primary point of contact for event planning and execution.
Team Leadership & Welcome Experience:
Lead and supervise the welcome team to ensure exceptional service delivery.
Manage day-to-day operations of the welcome team, including training and scheduling.
Provide a warm and efficient welcome experience for residents and guests.
Handle resident inquiries and requests promptly and professionally.
Qualifications & Skills:
Previous experience in hospitality or events management preferred.
Strong leadership and team management skills.
Excellent communication and organizational abilities.
Ability to deliver exceptional g...