Guest Services Supervisor

Guest Services Supervisor/Head Senior Receptionist Gateshead £12.50 per hour

The successful candidate will oversee the Reception area and have duty Manager Responsibilities, the candidate also MUST have experience of the Opera System.

Main Responsibilities:-

• Providing excellent customer service and ensuring smooth operations within the hotel
• You will work closely with other managers to ensure guest satisfaction, handle customer complaints, and respond to enquiries.
• You will also have a duty management responsibility supervising and delegating tasks to coworkers, oversee front-end transactions, and maintain department supplies.
• You are responsible for the administration of hotel operations and departmental policy and procedures, and manage cash handling responsibilities, including reconciliation and recording all transactions.
• You will perform closing operations, compile and check daily records, and maintain a fully stocked gift shop.
• They are responsible for opening and closing registers, balancing cash drawers, and making nightly deposits. 

This would be an excellent opportunity for a Senior Receptionist who would like to progress into a Management role.