Guest Services Assistant

Ansty Hall Hotel, Ansty, CoventryFull Time£25,263 plus fantastic benefitsClosing Date: 05th May 2024In a NutshellWe are actively seeking aGuest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests so strong customer service skills are a must! Rooming our guests on arrival and providing them withinformation on the hotel, local amenities and services will be key tasks in this exciting role. Share Lots to do, but lots of funThe Guest Services Assistant will be responsible for ....................Meeting and greeting guests to ensure they receive a warm welcome, and are provided with all the relevant information they need for their stayManage arrivals and departure process, ensuring that all guest and function accounts are correct and settled at the time of departureTo provide consistent and personal guest service that creates repeat customAnticipate the guest needs, respond promptly and create innovative solutions to any issues that may ariseTo provide courteous and professional service, using guests’ names at every opportunityTake a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!South Lodge and The Spa, Horsham, West SussexGuest Services AssistantSouth Lodge and The Spa, Horsham, West Sussex
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