Guest Services Ambassador

Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available.Reports to: Front Desk Manager, position is non-exemptWHO YOU AREYou are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn’t settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren’t afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.WHAT YOU WILL NEEDPassion for the people, place, and culture of our communityMinimum of two (1) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experienceProfessional proficiency of the English language in reading, writing and verbal communicationValid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehiclesIntermediate skills in Microsoft Excel and Word to create spreadsheets or proposalsAbility to lift up to 25 lbs. for handling guest luggageAbility to push a bell cart with guest luggage that may contain up to 100 lbs.Ability to work vary shifts, that may include days, nights, weekends, and holidaysWHAT YOU WILL GETWork with an amazing team who is passionate about hospitality, celebrating diversity and embracing individuality!Paid time off to use when you chooseFree parking in Birmingham, MI!Free shift-meal prepared by our in-house culinary experts50% off food when you dine as a guest and reduced room rates on our hotelMedical, Dental, Vision, effective on the 1st of the month following your date of hire401K with a company match up to 3%WHO WE ARECombining luxury with Avant -Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.???THE ROLEThe Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Daxton, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community in Birmingham, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Daxton a personal, one-of-a-kind experience.WHAT YOU WILL DODemonstrate passion and genuine care for all aspects of a guest’s experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guestOwn all aspects of a guest’s experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessaryAccommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgmentServe as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memoryDemonstrate mastery of the hotel’s systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departureYou are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experienceAlways prioritize the guest’s satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demandsDisplay professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presenceDemonstrate expert knowledge of the position’s service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guestsCollaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedbackSeize any opportunity to go beyond the expectations of the position to assist with a guest’s needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a managerDaxton Hotel does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employerAs an Equal Opportunity Employer, Daxton Hotel celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
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