Guest Relations and At Your Service Manager Full Time Park Lane

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Job Description
LONDON MARRIOTT HOTEL PARK LANE - WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE
Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre, our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of London's most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding, marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal, Afternoon Tea or evening cocktails at Lanes of London, or maintain your health at The Club at Park Lane, our fitness centre featuring an indoor pool, steam rooms, massage services and a modern gym. Our light-filled venues, superior planning and world-class catering services make us a superb choice for hosting impressive business meetings, social events and more. When it's time to explore London, you'll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
Join us on an exciting journey in the heart of London's luxury hospitality landscape! We are looking for a Guest Relations and At Your Service Manager to join our award-winning hotel team, renowned for delivering exceptional hospitality. We are seeking a passionate individual with natural leadership abilities and a strong inclination towards luxury hospitality.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website
JOB SUMMARY
As the Guest Relations and At Your Service (AYS) Manager, you will be at the forefront of ensuring an exceptional guest experience from the moment of booking until post departure. Your responsibilities include handling guest communications before, during, and after their stay, overseeing the Guest Satisfaction Survey (GSS) process, tracking service issues, and effectively resolving any guest-related concerns.
In addition to these core responsibilities, you will oversee and coordinate all At Your Service activities, ensuring that our guests receive prompt and efficient assistance with their requests and needs. You will also be responsible for delivering personalized and memorable services to our guests, setting the standard for hospitality excellence. You will lead a team of a minimum of 4 associates, guiding them to provide top-notch service to our valued guests.
You may be required you to step into the role of Manager on Duty or Night Manager as needed. In this capacity, you will oversee all property operations, ensuring the highest levels of hospitality and service are consistently provided. You will represent property management in addressing any guest-related situations that may arise and will efficiently manage guest inquiries and direct them within the lobby.
Education and Experience
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
Or
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
WHAT WE CAN OFFER YOU
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
Competitive Salary + 31 days holiday including bank holidays increasing to a maximum of 35 days.
Complimentary private medical via AXA
Service charge upon completion of probation
50% discount on Food & Beverage when dining in the hotel.
Length of service rewards and invitations to afternoon teas
Monthly/yearly recognition schemes
World-class career opportunities within Marriott hotels tailored to your specific needs.
Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
Professional learning and development opportunities - because a rewarding career is so much more fulfilling!
Complimentary meals on duty
Complimentary dry cleaning - we do like to make an impression.
Annual parties, Christmas lunches, Summer BBQs, and Easter celebrations - because we like to boogie!
Enhanced pension scheme to help you save for the future.
Life assurance x 3 salary
Competitive car lease schemes
Cycle to work scheme - your wellbeing is important of course!
Access to major high street discounts so you can treat your friends and family.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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