Guest Communication Executive (Reservations)

An exceptional opportunity to join our high-profile flagship hotel in London
Market-leading remuneration, service charge, and attractive benefits
Join our award-winning group, working alongside a highly experienced team
Key Accountabilities
Taking all telephone calls, both internal and external, and ensuring any requests are handled with efficiency and friendly service over day or night.
Ensuring maintenance of email inbox and respond to guests as per The Peninsula Services.
Intricate knowledge of the hotel, residences, and all services including events and culinary offerings.
Manage guest feedback and ensure elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
Support and execute the night time reporting requirements of the department (end of day, daily log...)
General Requirements
Experience with customer service techniques and reservation within a similar work environment
High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems.
Passion and appreciation of quality luxury hotel service with exceptional communication skills.
Excellent time management and organization, highly adaptable, naturally positive.
Flexibility and capability of working under pressure.
At the Peninsula London, we look after:
Your financial wellbeing:
Excellent salary package
Generous service charge distributed equitably to all colleagues
Life Insurance
Enhanced company contribution on pension plan
Your medical care:
Medical cash plans including optical and dental coverage
Enhanced maternity and paternity leave plan
Your daily health routine:
State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
Colleague restaurant with healthy and balanced 24/7 food offerings
On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
High street and online shopping discounts
Rewards and recognition initiatives
Dry cleaning for uniforms and work attire
We are delighted to receive your CV and will liaise with suitable candidates directly.
Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city's most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city's most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.
Requisition ID:
45141
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