Groups & Mice Sales Executive

You'd be at the reservations helm of Groups and MICE sales in our established Cambridge property. Reporting to Director of Sales, Cambridge, you'll take greater ownership of sales activity with regards to Groups and MICE business for MICE agents and groups clients that come into the property from all channels. You will be able to use your local knowledge and customer service expertise to develop profitable, sustainable business.
The primary function for this role is to provide consistently outstanding sales and guest care experiences in accordance with policy and procedures for all clients of group accommodation & meeting space in the property. You will manage all the MICE & Groups contacts for the property. You will manage the enquiry box for Groups & M&E business efficiently and all enquiries via the on-line MICE Portals and those referred by the central groups' reservations team. You will maintain an efficient filing system and understand CRMs.
You will be able to easily establish, influence, build and maintain relationships with key decision makers in Groups & MICE business for the Cambridge property. You will help to negotiate and develop profitable and sustainable business and importantly work well with the internal sales and operations teams, both centrally and on property.
The successful applicant will:-
Be the first point of contact for Groups & MICE enquiries at the property
Provide efficient and courteous assistance for all Group & MICE enquiries at the property.
Manage the meeting rooms and events enquiries at the property
Increase group revenue through a variety of segments eg: MICE related accommodation, Transient Groups, Extended Stay Groups
Ensure optimal conversion of all MICE and Group enquiries, negotiating rates and contract T&C in order to convert enquiries, seeking support from the proactive sales team when required
Assist in securing and maintaining beneficial partnerships with key MICE / Groups Agencies in support of local sales team,
Assist in conducting FAM trips, sales presentations, networking events & B2B marketing
Conduct appointments and showcase the property where required in relation to MICE and Group opportunities, & provide consistently outstanding & delightful guest experiences
Be responsible for answering telephone calls, emails and resolving any issues in a professional manner in keeping with the brand approach.
Draw up, extend and negotiate basic groups and M&E contracts for clients
Ensure all contracts are sent in a timely manner and clients are followed up with confirm bookings.
Assist in optimising MICE / Groups volumes through a variety of channels (Cvent, Hotel Planner, Venue Directory as appropriate) through preferencing, positioning and enquiry management
Manage and maintain all MICE portals related to the property
Assist in creating Sales Campaigns for groups supported by Head of Groups & MICE Sales as well as marketing collateral specific where appropriate
Work with the local Sales Team & the Groups & MICE Sales Manager UK, to manage new opportunities delivered via segment specific campaigns / promotions
Deliver and exceed individual and team objectives & targets (KPIs)
Know and follow policies and procedures to ensure that customer service processes run smoothly, and the customer is satisfied.
Be able to deal with any customer complaint related to any of your contracts with assistance from on-site sales and operational teams and Head of Groups & MICE Sales
Perform any other duties as assigned by management
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites

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