Group Quality Assurance Manager

Job Description
Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.
Crest Nicholson are recruiting for a Group Quality Assurance Manager to join our team.
You will be part of the central quality assurance team delivering a mix of support services to Divisional operations and Group assurance and compliance monitoring.
Working closely with the Division to ensure that the processes and systems we develop are practical and consistently delivered across the group to help ensure our customers receive a high-quality new home product.
Key Responsibilities:
Standard Process & Systems Development - Contribute to the development of our QA standards, processes and systems.
Operational support - Train, coach and support operational teams in delivering to expectations.
Group Assurance - Monitor compliance with key QA controls and KPI’s, including other stakeholder standards (NHBC/Premier etc).
Product Quality Assurance – Such as Off-site manufacture and key on-site components.
Delivered in an agile way, largely site based (multiple locations) with mix of office, manufacturing facility and occasional home-based activity.
Responsibilities listed above expanded on below.
Standards Process & Systems Development
Contribute towards the review and update of the Quality Management System, Good Practice Guide, Fire Safety Performance Policy, Build Manual and Quality & Customer Service Process
Contributor towards any working groups on build and systems compliance improvement
Operational Support
Induct new staff in the Quality Management System - policies and processes, and the high levels of customer satisfaction expected at Crest Nicholson
Ensure by training and coaching that the site team (Build Managers and Site/Assistant/Trainee Managers) are consistently implementing Crest processes and systems as required.
For example:
Recording System to demonstrate Build Stage Quality Compliance and capture of evidence
Capture of evidence as laid out in the Quality policy and procedures which set out the required evidence to be captured
Ensure the Build/Site Manager can arrange sub-contractor set up of Recording System through IT Services
Group Assurance
Through Site Quality Inspections, visit sites at all stages of construction to ensure we and our supply chain are complying with regulatory requirements and our standards, drawings, and specifications
Check through Site Quality Inspections the use of Recording System for Build Stage Quality Compliance against the Quality Dashboard and agree any improvement action plans to achieve agreed compliance targets
Utilise reporting tools and services from external organizations such as NHBC and Premier, customer satisfaction reports to achieve compliance
Audit systems utilisation for key evidence requirements such as:
Sub-contractor evidence for fire protection and insulation
Future homes Photo evidence
Check compliance to the Fire Safety Performance Policy and Quality & Customer Service Process
Check snagging is being managed and closed and investigate root cause of any defects
Product Quality Assurance
Off-Site Manufacture site visits and audits.
Critical component and building performance requirements
What are we looking for in a successful candidate?
Experience in the construction/home building industry
Building regulations and new home warranty standards
Strong communication, coaching and training skills
CSCS card
Internal auditor (desirable)
Practitioner Level of the Chartered Quality Institute (PCQI) or equivalent/working towards (desirable)
Sound working knowledge of Microsoft Office products including Teams
Proactive, self-starter, able to work on own initiative or within team
Good understanding of Operational IT systems to record build compliance
The Company
Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.
We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.
Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
As an employer of choice, we offer an extensive range of benefits, to include:
Competitive Salary
Company Bonus Scheme
Company Car or Car Allowance
Private pension up to 12.5%
Private healthcare and cash plan options
28 days' annual leave
Cycle to work scheme
Share save scheme
Gym membership discounts
We are an inclusive employer; the Company will consider flexible working requests for all roles.
We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.