Group, Conference and Events Sales Executive - Planning

Job Description - Group, Conference and Events Sales Executive - Planning (HOT0AI4F)
Job Description
Group, Conference and Events Sales Executive - Planning
(
Job Number:
HOT0AI4F
)
Work Locations
Work Locations
:
DoubleTree by Hilton, London - Tower of London
7 Pepys Street
London
EC3N 4AF
WELCOME TO A WORLD OF OPPORTUNITIES
AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. -
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Yearly Salary of £ 27,556.62
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( )
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
What will I be doing?
A Groups, Conference and Events Sales Executive – Planning, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Maximise all Conference and Events revenue opportunities through upselling of function items
Receive and convert incoming relevant enquiries to achieve targets and maximize revenue
Build strong relationships with customers to fully understand their needs
Plan conferences and events and prepare Event Orders for the Food and Beverage Operations Team. Ensure that all the information is accurate, confirmed and billing details documented and in line with the credit policy.
Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
Conduct Show rounds for companies & agents in line with the Company policy.
Support the Food & Beverage operations and room reservations team with information as required.
Handle all client questions / requests as needed
Prepare relevant invoices & final bills and liaise with clients accordingly.
Manage Group Masters post event to ensure full payment is received
Support the Conference and Events Planning Manager and ensure Meeting & Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Providing on the Job Coaching / Training
Maximising efficiencies through smarter use of the systems
Track and maintain Upsell revenue based on targets given
Conduct customer surveys and gather feedback
Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
Adhere to and comply with Health & Safety policies and procedures
What are we looking for?
Demonstrate excellent customer service and relations skills
Previous experience in a Conference and Events function in the hotel/leisure sector
Excellent selling capability and an ability and desire to coach selling techniques to their team
Excellent organisational and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations and demonstrate effective problem resolution
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel conference and Events management systems
Previous experience in conference and Events role
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
#J-18808-Ljbffr