Grounds Maintenance Manager

Our client is seeking a Grounds Maintenance Manager to work full-time managing a portfolio of customers. This is an excellent opportunity within a progressive company where there is brilliant scope to keep developing whilst working as part of a friendly
and fun team-environment. Benefits Include:
Annual Bonus.Car Allowance of £3,300.Complimentary birthday off each year.Additional complimentary festive leave.3 -hour back- vouchers per year.All expenses paid Summer & Christmas nights out.Early finish on a Friday.Group Life Insurance.Monthly fully paid staff lunch.Kitchen stocked with essentials.Group challenges with prizes up for grabs. Responsibilities Include:
Oversee a substantial portfolio of ground-only developments.Supervise and monitor both reactive and proactive repair activities.Coordinate and manage tender processes for grounds maintenance contracts.Conduct routine property visits.
Oversee the implementation of customer excellence.Cultivate and manage relationships with customers and contractors.Coordinate the creation and distribution of routine customer communications.Facilitate regular owners’ meetings, both individually and in group settings.Organise and oversee evening AGMs for portfolio sites.
Customer satisfaction (measured by complaints percentage and survey/interview results).Customer response times (percentage of deliveries meeting target times). Skills/Requirements:
Clean UK driving licence.Prior experience in a customer service-oriented position.Effective communication skills.Ability to collaborate effectively within a team.Proficiency in using Office 365.Capability to meet performance targets.Adaptability under pressure.Familiarity with CRM systems (preferred, but not mandatory).
#J-18808-Ljbffr