Graduate Support Analyst - London (2023/2024)

About Acturis
Acturis is the UK’s leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over £10bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today.
Why Join The Acturis Team?
At Acturis we invest in recruiting, developing and promoting talent. With us you will:
Work with a talented, motivated and friendly group of like-minded colleaguesLearn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partnersBe supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleaguesReceive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is!Be given real responsibility for your own projects as soon as you are readyReceive a competitive salary and annual performance-based reviewsBe eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority Receive 25 days’ holiday (plus bank holidays) rising to 30 days over time Hybrid working - 3 days from home per week
The Position
As an ApplicationSupport Analyst at Acturis you will:
Solve system user problems and resolve customer
questions and issues
Advise system users on how to get the most from
the Acturis System functionality
Help customers configure the Acturis System to
meet their business needs
Identify and gather ideas for new functionality
and services
Visit customers to identify opportunities for
improved use of the Acturis System
Support other teams in testing new releases of
the Acturis System
The Career Path
As a Customer Support Analyst at Acturis, you will receive structured targets, regularfeedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company.
As a Senior or Lead Customer Support Analyst you can expect to be responsible for:
Planning and delivering high quality projects,
including managing teams and resources
Coaching and providing constructive feedback for
junior colleagues
Working closely with senior customer contacts to
develop their relationship with Acturis
Acturis gives early responsibility for line management, including mentoring new joiners, designing and delivering training programmes, and coaching others to develop their skills and responsibilities.
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
New joiners receive concentrated initial training
and close mentoring
Colleagues are encouraged to complete industry
standard training in relevant topics
More senior colleagues can choose courses with
time set aside and the course paid for
The Acturis management team run training sessions
to pass on experience and best practice
Candidate Profile
You will be a self-starter who thrives when collaborating in a team full of brilliant and motivated people, with diverse interests and backgrounds. Everyone at Acturis has an outstanding academic background and we share a common passion for innovation.
Successful applicants will also have the following attributes:
Achieved a 2:1 or above at Bachelor’s-level in
an analyticalsubject.
Excellent A-level or equivalent
First-rate problem-solving skills
Logical, well organised, and practical
Confident and eager to take on responsibility and
the ability to learn new skills quickly
The ability to work well as part of a team,
seamlessly collaborating with others
Computer literate (e.g. Word, Outlook, Excel) and
able to pick up new concepts
Customer-focused with an ability to build
professional relationships
Strong communication skills are essential
Interest in technology and eager to embark on a
career within the software industry
Please note Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit www.acturis.com.
If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email ##### so that we may accommodate them for you.
Successful candidates will usually be contacted within 14 days of applying. Due to the high-volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants.
Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
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