Graduate Claims Handler

// Graduate Claims Handler // Cardiff // �23K // Hybrid //
Do you want to be part of a team that offers industry leading customer service?
My client is looking for graduates who are looking for a career in Customer Service to join their growing team.
If you graduated in 2023 and you're looking to start your career, this role may be for you!
Key Responsibilities:
Assessing indemnity and liability on claims
Identification and referral of fraud indicators
Pro-active case load management
Negotiating settlement of claims
Providing exceptional service to customers
Adhere to the business' risk and compliance procedures to ensure compliance with all regulatory and legislative requirements.
Actively seek and provide input that may lead to improved operational processes within the claims area.
Support the Claims Team Leader with day to day departmental activity.
Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the company's expectations.
About You:
Experience working in a customer service environment
Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliers
Great phone manner
Problem solver
Ability to interpret data to identify trends to inform action
Self-motivated & able to work within a team framework
Benefits:
33 days annual leave (25 days + 8 bank holidays)
Nest Pension scheme
Support professional training and qualifications, allowing employees to take control of their own careers
Discounts on Central Cardiff NCP car parks
Group social events
// Graduate Claims Handler // Cardiff // �23K // Hybrid //
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