Global Customer Operations Finance Director

Global Customer Operations Finance Director Note: Deadline for applying is 23.59 the day before the Job Posting End Date.Global Customer Operations Finance DirectorWork level: 3XLocation: Rotterdam, the Netherlands / 100VEFull-timeLocal conditions applyJob PurposeCustomer Operations is the E2E "Run" engine of Unilever. Our scope encompasses Promotional Planning & Execution, E2E SC Planning, Order-to-Delivery, Distribution, Customer Experience, Collections and Master Data. We aim to provide a Superior Customer Experience, operationalize the BGs/BUs business strategies & plans, and drive the digitization of our Value Chain.As Finance Business Partner to Customer Operations Team globally you will be responsible for partnering teams on Cost & Cash delivery. You will manage over ₠4bn of spend across Distribution Cost & functional Overheads and over ₠6bn of Inventory value, while focusing on unlocking value through strong Net Productivity and Transformation agenda.The role covers partnering Global Customer Operations as well as Europe and iOPS. Respective WL3 Customer Operations Finance Leads will report into this role.Main ResponsibilitiesPerformance Management & Value Creation agenda for Customer Operations:Lead setup of multi-year Value Creation agenda across Cost, Cash and GrowthJointly with BGs & Global SC Finance set Targets for Distribution Cost, Overheads, Inventory & iOPSRun Performance Management Governance & Cadence across the globe to ensure Target deliveryPartner Customer Ops Leadership team on proactive risk identification & mitigation planningLead Financial agenda for collaboration with Business GroupsNet Productivity agenda in Logistics:Build multi-year Net Productivity improvement plans in Logistics and ensure OTIF deliveryLead creation of the plans to unlock value from Cost to Serve, Logistics Network Reset, Efficient Operating Trade Terms (EOTTS), Design to Distribute, Travel Right and Customer DeliveriesEngage with Business Groups to collaborate on creation & delivery of joint improvement plansiOPS Transformation:Lead iOPS Transformation roll-out & ensure full financial benefit realizationTrack iOPS delivery and lead on risk mitigation and gap-closing activitiesSophisticate the model of Value Unlock trackingHold iOPS Leadership Team accountable for delivery on their budgetsFinance functional agenda:Create and execute Improvement & Transformation agenda for Customer Ops FinanceLead digitalization agenda for Finance process & reportingPassionately drive Talent agenda for Customer Ops Finance teamKEY INTERFACES:Global Head of Customer OperationsGlobal Customer Operations Leadership TeamGlobal Customer Operations Finance Leadership TeamBusiness Groups' Leadership TeamsUBO FinanceGPM, GCADComex, D&A, ITAll about YOU:TOP Leadership Behaviours:Proven strong E2E Business AcumenEvidenced Passion for High Performance with strong delivery of resultsImpactful Talent Catalyst mindset to develop the teamAgility to navigate through volatile & intense business agendaTOP Business Skills:Strong Business & commercially-oriented mindset with proven ability to land the results and hold people accountableStrategic influencing across all levels of the organisation and strong business partnering skillsProven excellence in Financial Storytelling for senior stakeholders rooted in strong Analytical skillsAbility to work with multi-dimensional performance matrix, quickly navigate between detailed and helicopter viewsAct as effective & motivating leader for diverse & geographically spread team of Customer Ops FinanceTOP Functional Skills:E2E understanding of Cost / P&L & Cash and their correlation with hands-on experience brought from previous roles and deep understanding of E2E Supply ChainProven track record and passion for Performance Management (Former Performance Management Experience at global or local level is a must)Mindset of continuous identification of areas of opportunity for Transformation both within Finance function as well as Business opportunities with ability to act on them and implementExcited about the role?To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter. If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application.Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.For questions, please reach out to Laura Giner, ##### applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions.For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.Please be aware if you are applying for this role from outside the Netherlands, if successful, your internal application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer.You will be eligible for relocation support in the form of flights (to NL), immigration and tax support (in the year of move) and a lump sum in cash to be paid out during the first salary payment in the Netherlands. No further relocation support will be provided in a self-initiated CLOC.DisclaimerEqual Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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