Global Account Director

This position can be based anywhere in the UK.
The Role:
We are currently seeking a Global Account Director to join our growing Sales team.
As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale. This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality products or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize client satisfaction. In addition to managing key clients, you will be responsible for driving up-sell/cross-sell opportunities.
What You’ll Do:
Client Relationship Management:
Develop and maintain strong relationships with key clients
Act as the primary point of contact for client inquiries, concerns, and strategic discussions
Understand clients' business goals, challenges, and industry trends to align services and solutions accordingly
Strategic Account Planning:
Develop and maintain comprehensive account plans outlining short and long-term objectives
Collaborate with cross-functional teams (Customer Success, Solutions Consulting, Product, Operations and Finance) to ensure alignment with clients' needs and expectations
Ensure global price integrity, terms, SLAs, etc. GAD must be part of the CPQ workflow on every opportunity
Revenue Growth and Sales:
Meet or exceed revenue targets through strategic account management and upselling
Identify new business opportunities within existing accounts and work towards expanding the client portfolio
Collaborate with the sales team to develop proposals, negotiate contracts, and close deals
Risk Management:
Anticipate and address potential issues that may impact client satisfaction or project delivery
Proactively manage and mitigate risks, working closely with internal teams to ensure timely issue resolution
Communication and Reporting:
Provide regular updates to clients on project status, key milestones, and relevant industry developments
Prepare and deliver comprehensive reports on account performance, revenue forecasts, and other relevant metrics
Cross-Functional Collaboration:
Collaborate with internal departments such as Sales, Marketing, Product, and Customer Success to ensure a unified approach to client satisfaction
Work closely with global teams to ensure consistency in service delivery and client communication
What You’ll Bring:
6+ years of Sales / Account Management experience with a track record of success selling to Enterprise clients
Strong understanding of the global business landscape and industry trends
Excellent negotiation and interpersonal skills
Exceptional written and oral communications skills, with a strong emphasis on active listening
Experience developing proposals, business cases, and other content
Strategic thinking and problem-solving abilities
Deep understanding of the way ecommerce businesses operates, and the priorities that drive decisions from the C-level in Enterprise Accounts
Proven success in managing relationships, from Power User up to C-level, within large enterprise organizations with many stakeholders
Comfortable in a fast-paced, start-up sales environment with a consistent record of beating quota
Ability to learn complex business concepts very quickly, define problems accurately while paying attention to detail in the solution
Self-driven, motivated and results-oriented
Experience selling into Head of Ecommerce or Marketing Leaders at consumer product manufacturers is highly preferred
Ability to travel internationally as needed
Exhibit and value all of our leadership principles, such as being Customer Obsessed, Taking Ownership and Driving Results, and Thinking Big
Benefits & Perks:
Highly competitive pay and benefits
Usual public holidays and a further 25 working days' holidays
Life & family friendly working arrangements
Company Pension Scheme
Private Medical Insurance
Company Life insurance
Employee Assistance Programme
Help us build the future of ecommerce. Apply now or learn more at
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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