GERMAN SPEAKING TRAINER / COACH

German / English Speaking Customer Service Trainer / Coach

Location: Docklands, London (Hybrid Working)

Basic Salary: �32,000 - �36,000 per annum DOE

Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)

This is a fantastic opportunity to work as a bilingual German & English-speaking Trainer/Coach for various products that this company offers.

Main Responsibilities:

• To monitor performance and quality standard of all agents, ensuring all KPI's are met.
• To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
• To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
• Handling the on boarding and development of any new joiners
• Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
• Knowledge base/Training manual/Coaching manual management.
• To provide feedback and set performance and quality expectations in line with the agreed KPI's.
• To work closely with the Team Leader to ensure client expectations are met.
• To present our clients in a professional manner at all times, whether in person, by phone or in writing.
• To continually look for ways to improve performance.
• To be well organised, professional and reliable.
• To work alongside the team by effectively working on contacts.
• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.

Skills/Requirements required as a Trainer / Coach:

• Training/coaching qualifications or equivalent.
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Excellent written and spoken communication skills, in both English and German.
• Track record in training/coaching.

In return our client offers:

• A fun and sociable team environment working culture
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Free car parking
• Cycle to work scheme

So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!