German / English Speaking Customer Service Trainer / Coach
Location: Ringwood (Hybrid Working)
Basic Salary: £32,000 - £36,000 per annum DOE
Hours of work: 40 hours per week (Shifts between Monday - Saturday 8.00am - 8.00pm)
This is a fantastic opportunity to work as a bilingual German & English-speaking Trainer/Coach for various products that this company offers.
Main Responsibilities:
- To monitor performance and quality standard of all agents, ensuring all KPI's are met.
- To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
- To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
- Handling the on boarding and development of any new joiners
- Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
- Knowledge base/Training manual/Coaching manual management.
- To provide feedback and set performance and quality expectations in line with the agreed KPI's.
- To work closely with the Team Leader to ensure client expectations are met.
- To present our clients in a professional manner at all times, whether in person, by phone or in writing.
- To continually look for ways to improve performance.
- To be well organised, professional and reliable.
- To work alongside the team by effectively working on contacts.
- To work flexibly between the hours of 8am and 8pm, Monday - Saturday.
Skills/Requirements required as a Trainer / Coach:
- Training/coaching qualifications or equivalent.
- Excellent numeracy and literacy
- Excellent customer service skills
- Good analytical, decision making and problem solving abilities
- Excellent written and spoken communication skills, in both English and German.
- Track record in training/coaching.
In return our client offers:
- A fun and sociable team environment working culture
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
- Pension Scheme with Standard Life
- Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Free car parking
- Cycle to work scheme
So if you are looking for your next opportunity in a multi-lingual team, APPLY TODAY!