German & English Speaking Customer Service Trainer/Coach

We are recruiting for a permanent German & English speaking Customer Service Trainer/Coach.

*Remote/Hybrid for London, Canary Wharf or Ringwood, Hampshire*

Main Purpose of role:

• To monitor performance and quality standard of all agents, ensuring all KPI's are met.
• To be able to identify areas of concerns, conduct feedback sessions and set targets/expectations.
• To actively improve our training/coaching standards or identify new ways/approaches to training/coaching sessions.
• Handling the on boarding and development of any new joiners
• Develop and increase the knowledge of all agents by holding weekly/monthly best practice, soft skills workshops.
• Knowledge base/Training manual/Coaching manual management.
• To provide feedback and set performance and quality expectations in line with the agreed KPI's.
• To work closely with the Team Leader to ensure client expectations are met.
• To present our clients in a professional manner at all times, whether in person, by phone or in writing.
• To continually look for ways to improve performance.
• To be well organised, professional and reliable.
• To work alongside the team by effectively working on contacts.
• To work flexibly between the hours of 8am and 8pm, Monday - Saturday.

You should have:

• Training/coaching qualifications or equivalent.
• Excellent numeracy and literacy
• Excellent customer service skills
• Good analytical, decision making and problem solving abilities
• Excellent written and spoken communication skills, in both English and German.
• Track record in training/coaching.

Salary:                                    £(phone number removed) Per annum (DOE) + bonus 

Location:                                *Hybrid for London or Ringwood office*

Hours:                                     40 paid hours per week. 

Shifts:                                     Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

• fun and sociable team environment working culture
• Pension Scheme with Standard Life
• Aviva Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £#####
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• 20 days holiday (including German bank holidays).
• Weekly dress down day
• Cycle to work scheme
• Tech scheme

To apply for this position please submit an up to date CV or alternatively call Monika for more details.