German Customer Service Rep - Remote (£22,808-£23.5k + Bonus)

German Customer Service Representative - Remote
Location: Fully Remote (anywhere in the UK)
Permanent
£22,808 per annum with progression to £23.5k ( + monthly Bonus Opportunities)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a
German Speaking
Customer Service Advisor
to join an industry leader in Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday fully remote.
Key Purpose
The representative will be dealing with inbound and outbound calls daily basis to ensure a top quality service for existing and new clientele. You will be in charge of adding value to each customer who calls as well as having expert product knowledge.
Key Responsibilities:
Answering & making calls from existing and new clients
Proactively dealing with all queries relating to the business
Taking payments
Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams
Managing email queries
A professional approach with the ability to build rapport with each customer
Demonstration extensive knowledge on all our product ranges
Facilitating calls from B2B and B2C
Account management
Translating customer correspondence
Project Management
Timely escalation management (internal & external)
Personal Specification
The successful candidate for the customer service representative position, will have the following competences:
German fluent to business level
Empathetic
Self-motivated, with a ‘can do’ attitude
Attention to detail with high level of communication skills is essential
Computer literacy
A passion to deliver the highest quality for our clients customers
Negotiation skills & conflict resolution
Dispute resolution
Delivers expected results, meets KPI’s
Project management
Sufficient mathematical knowledge, required for their particular role
There are 2 shift patters available:
Shift Patterns (37.5 Hours per week)
· Monday – Friday The core business hours are 8:00am – 8:00pm (business hours of operation; both early and late shifts required) of which you will be doing 1 of these shifts, just to clarify you will not be working form 8 till 8.
Early shift: 8.00am - 4.30pm
or
Late shift: 12pm - 8.00pm
And
1 Saturday shift per month (9-1), No Sundays.
If this sounds like the role for you then click apply below to begin your application.