German Customer Service Operator

A fantastic contract to perm role for German speakers at the heart of London city! The role is for a minimum of 6 months with a view to move on a permanent employment basis in which you will use your fluency in GERMAN in an AFTER-SALES CUSTOMER CARE role.

You will engage with B2B customers to ensure that they have received their furniture and that they are happy with the service. The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely team. Lovely job and good long term opportunities!

Title: German Speaking Customer Service Executive

Department: Post-Sales

Location: Central London

Work style: Onsite (5 days in the office, during 3 month probation. Flexible after that 2x wfh 3x onsite)

Contract type: 6 months with a view to permanent

Salary : Up to £34,590 gross per annum (pro-rata)

Company Details: This is an exciting opportunity for an inquisitive German speaking talent to join a growing high end Scandinavian furniture brand that supplies retailers globally as well as having its own stores that sell direct to the public. The furniture is beautiful, functional and has clean lines in a very " Scandi" tradition and your role will be to look after German retailers in an after-sales capacity This is not a high pressure call centre but a position in which you will take your time to look after the customer carefully and thoughtfully.

About the role:

To provide a top-quality, caring and attentive, customer focused after-sales service for customers within the DACH region

How your day-to-day looks like:

Order management

• Confirm orders and delivery requests
• Check that the order has been delivered and the customer is happy
• Deal with queries
• Liaise with the warehouse

B2B Customer care

• Liaise with customers ( stores and retailers ) regarding delivery time scales
• Deal with any issues or complaints in a friendly and helpful manner
• Help with any product information or technical queries regarding furniture items
• Keep the customer updated via email or over the phone as to order status

Basic qualifications:

• Fluent German ( native standard ideally )
• 1-2 years previous customer care experience
• Good IT skills
• Strong soft skills
• Mechanical and technical ideation ( deep understanding of furniture parts or similar areas like car/airplanes/printers/robotics )
• Knowledge of SAP & Cloud for Customer (C4C) system appreciated
• Excellent communication both written and oral with capacity to provide solution for furniture issues
• Ideally someone with a degree in engineering or technical design