German Customer Service Manager

Customer Service Manager/Trainer

Salary: �32,000 - 36,000 Per annum + bonus

Location: Canary Wharf, London

Shifts: 40 paid hours per week. Shifts between 8.00am and 8.00pm Monday to Saturday

Responsibilities:

• Monitor performance and quality standards of all agents, ensuring KPIs are met.


• Identify areas for improvement, conduct feedback sessions, and set targets.


• Actively enhance training/coaching standards and explore innovative approaches.


• Facilitate onboarding and development of new joiners.


• Conduct regular best practice and soft skills workshops.


• Manage knowledge base, training manuals, and coaching materials.


• Collaborate with Team Leaders to meet client expectations.


• Maintain professionalism in all communications.


• Continuously seek ways to improve performance and efficiency.


• Demonstrate flexibility and willingness to learn.

Skills:

• Training/coaching qualifications or equivalent.


• Excellent numeracy and literacy.


• Excellent customer service skills.


• Good analytical, decision-making, and problem-solving abilities.


• Excellent written and spoken communication skills in both English and German.


• Track record in training/coaching.

Why work for my client?

• Fun and sociable team environment.


• Benefits include discounts, incentives, and prizes.


• Opportunities for career advancement and apprenticeship qualifications.


• Recognition and reward schemes.


• Supportive workplace culture that values personal and professional growth.