German Customer Service Executive

A fantastic, permanent job opportunity has arisen for a candidate who is fluent in German to join a market leading international technology business based in their UK office in the Bromsgrove/Redditch area. This is a new role that has been created due to growth. It will main be supporting two sales managers who cover the EMEA region, one based in France and the other in South Africa. It will work closely with the UK Managing Director and become an important member of the sales function to support with incoming sales enquiries, quotes and managing the CRM database. Location = Border of Bromsgrove/Redditch. Due to office location it would suit someone who drives Salary = £24-26,000 per annum Bonus = Up to £2000 per annum company performance bonus Hours = Mon-Fri 9am-5pm This role is office based 5 days a week Duties include:
Answer incoming calls in a professional and prompt mannerFollowing up on sales leads and enquires from new and existing accountsGenerating new sales leads and enquires from new target prospectsFully qualifying enquiries/sales leadsSpeaking to European customers predominantly in English with German customers in GermanEnter sales leads into CRM and allocate to sales team &/or follow upEnsure CRM is kept up to dateProduce proposals and quotationsFollow up quotationsUpdating Price lists and quote templatesEnsure customer satisfaction Demonstrably add value to partner businessWeekly ReportingIn addition to lead generation there will also be opportunities to represent the company at trade shows and there could be some international travel The ideal candidate:
Must be fluent in GermanWill have previous sales support, customer service or account management/sales experienceExperience of managing a database or CRM would be desirable however all training is providedMust be a confident communicator and not scared to pick up the phone to customers in EuropeHave strong team work and a ‘chip in’ mentality due to working in a small office team Therefore if you have the language skills and relevant experience then please do not hesitate and apply today
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