German Customer Service Advisor

German Customer Service Advisor
Up to £28,000 per annum
Elevation Recruitment is excited to be working with a prominent manufacturing business based in Sheffield, currently seeking a proficient German Customer Service Advisor to join their team. This role presents a fantastic opportunity for an individual fluent in German to work for a successful, global business.
Key Responsibilities of the German Customer Service Advisor:
Delivering exceptional customer service to German-speaking clientele, addressing enquiries via various channels, including phone and email
Processing orders accurately and efficiently, ensuring timely delivery to customers
Liaising closely with logistics partners to coordinate the timely shipment of goods and resolve any transport issues
Managing export documentation, including invoices, packing lists, and certificates of origin, to facilitate smooth customs clearance
Resolving any issues or complaints promptly and professionally to maintain strong customer relationships
Requirements of the German Customer Service Advisor:
Fluent in German, both written and verbal, with excellent communication skills
Previous experience in customer service
Export experience would be advantageous
Strong organisational skills with the ability to manage multiple tasks and priorities effectively
Ability to work collaboratively within a team and independ...