General Manager

Careerlink are seeking an experienced General Manager who will oversee all operations in a defined location, ensuring strategic and operational objectives are met.

Working closely with the Regional Operations Director and lead the operations team, while liaising with commissioners and key stakeholders.

Salary: £55k - £60k

Standard Hours

Based in Hull

Key Responsibilities:

• Act as the lead contact for defined contracts, managing senior stakeholder relationships.
• Lead and manage all staff and activities within your team.
• Drive culture change, maintaining operational service standards and commercial targets.
• Oversee performance management of contracts.

Detailed Responsibilities:

• Develop and maintain processes using continuous improvement practices.
• Manage the operations teams (transport, logistics/warehouse, customer services) and provide full line management.
• Organize ongoing training to ensure service standards and operational objectives are met.
• Liaise with commissioners and partners to provide feedback and reports.
• Ensure KPIs are met and service expectations are achieved.
• Manage relationships with local authorities, NHS services, and other agencies for effective partnership working.

Requirements:

• Expertise in Operations, Commercial, or General Management.
• Knowledge of ICES service offerings or related healthcare operations.
• Experience in logistics, transport, and customer service protocols.
• Strong team player with people management skills.
• Excellent communication and interpersonal skills.

Desirable:

• Senior stakeholder management experience.
• Business development experience.
• Continuous improvement experience/qualification.

For more information, please contact Sue Harwood on 07568051806