General Manager

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!
Our first venue opened in 2021 in The O2, London and we are set to open in Birmingham, London Westfield and Mexico in 2024!At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!Why work with us at TOCA Social? You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
Competitive salary and bonus scheme! Complimentary TOCA games! Huge discounts on our F&B
Competitive Family Packages Local retail & hospitality discounts! Teammate Assistance Programme with access to free counselling sessions Cycle 2 Work Scheme Great progression opportunities as we expand! The RoleWe are recruiting a General Manager for our London Location in The O2, North Greenwich. As a General Manager, you are responsible for connecting all the dots together in the venue. This leader truly will be the heart and soul of the venue, bringing the team and operations to life. This role is responsible for seamless operations, venue budgets and will work closely with the entire team to oversee the Teammate and Guest experience. They will be an expert of all venue roles - ready to get stuck in! They will also be a key stakeholder for the support office teams, bringing an entrepreneurial spirit and operational excellence.Skills & Personal Characteristics Quick learner and ability to work under pressure in what can be a fast paced environment at popular times! Enthusiastic, friendly, dynamic and self motivated individual
Passionate for the hospitality industry and a willingness to learn from teammates in order to progress A willingness and desire to make people happy and deliver genuine and memorable experiences A great attitude and work ethic, if you can bring this, we’ll help with the rest A sense of pride in the work you do Someone who is ready to roll up their sleeves and get stuck in
Main Responsibilities Coach and develop a strong team of approximately 80 teammates
Work closely with venue management and The People Team on people initiatives; ensuring teammate morale, engagement and culture is forefront of decision making
Able to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests Work closely with the L&D Manager to coach and develop Teammates to reach their full potential and growth with the brand Deliver on business KPIs by driving revenue and managing cost with an ‘Own It’ philosophy at the core Leading from the front in creating a best in class Guest experience and being a true TOCA Social ambassador
Exceptional ability to communicate fast changing operational needs, whilst bringing people with them Fostering strong relationships with all teammates, support team and guests Able to resolve service issues with grace and empathy, focused on always finding the best outcome for our Guests Provide a safe and high quality working environment for our Teammates and our 300,000 + annual Guests Your key goals Teammate engagement
Revenue and cost control KPIs
Service quality for Guest experience Essential 5+ years experience at GM level, in a Hospitality or similar industry
Proven record of managing a large team, including Management level Track record of delivering on key KPIs
Passion and love of food and drink Ability to work flexible hours People focused; natural empathy and strong emotional intelligence
Personal Licence
Desirable WSET Level 2 Food Safety Level 3 First Aid & Fire Marshall
Start up experience in the hospitality industry or similar
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