General Manager

Job Description
Job title
General Manager
Reports to
Matt Williams – Director of Hotels
Based at
Central London
Scope
Stunning hotel, owned by Dominus, near London Bridge requires a commercially driven, dynamic and natural leader to take on this role as General Manager for a unique and internationally branded hotel.
The General Manager will lead the hotel strategy and delivery of the hotel budget, while maintaining the high standards of customer service, as well as ensuring the continued development of team members with sincere passion for the industry. Naturally confident and highly driven with commitment to hospitality, customer service and quality with a passionate and hands-on approach.
About The Dixon: Occupying an awe-inspiring building that dates from 1905, when it served as the Tower Bridge Magistrates Court, The Dixon is a beautifully appointed 4* deluxe hotel with 193 bedrooms & suites, food and beverage outlets, gym facilities and meeting and events spaces. The hotel’s location close to Tower Bridge and London Bridge is a prime location for both corporates and leisure guests, capturing all the culture, creativity and variety of its SE1 postcode.
High performing hotel, successfully meeting Marriott audit brand standard expectations. TripAdvisor – ranked 90 in London of 1200 hotels.
Owned and managed by Dominus and operating as a franchise under the Marriott Autograph Collection.
Key responsibilities
Strategy
\tLead the strategy and delivery of the hotel Budget expectations Inspire and create a team that delivers a friendly, authentic, caring, and thoughtful service Responsible for managing the day-to-day hotel operations in line with all corporate and brand standards, maximising profitability as well as guest and team member engagement
People
\tEnsure the successful development, recruitment and training of the team Create an inclusive and inspiring leadership and team culture Engage the team by being inspirational and motivating and ensure they are developed to contribute to the success of the business
Quality
\tCreate and deliver a personalised guest service in line with Marriott brand values, ensuring an authentic and friendly experience for all Ensure that service standards are established, and consistently apparent in the hotel's day-to-day operations in order to differentiate the hotel from its competitors Ensure guest satisfaction from the overall experience is translated into high guest scores on review websites
Profit
\tCreate a revenue strategy and use high guest satisfaction to drive revenue and profit Take an active role in forecasting, budgeting and reporting for the hotel Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts
Skills and experience
\tWe are looking for an energetic, charismatic, creative leader with the following:
\tBackground in an international 4-star hotel
\tLeadership in a similar capacity
\tStrong network within London hospitality scene
\tPrevious experience with the brand in a similar position is preferable
\tPersonal commitment to hospitality, customer service and quality with a passionate and hands-on approach
\tStrong business acumen combined with excellent leadership and liaison skills
\tCommitted to the development of the business and the hotel team
\tA positive attitude and excellent communication skills Ability to remain calm whilst under pressure
Behaviors
\tContributes to change/innovation by generating ideas and positively questioning assumptions
\tUnderstands the need to use speed to create competitive advantage
\tWorks with others to build effective team and wider-team relationships – is a team player
\tRespects and shows consideration for others. Works co-operatively towards shared objectives
\tCommunicates in an open, candid, complete and consistent manner
\tGets messages across clearly and in a way, others can understand Uses facts and personal conviction to influence and persuade; adapts their style to the audience and situation/moment
\tDeliver outstanding stakeholder service in all activities
About you
Your rewards
A competitive salary
Your benefits
Discretionary bonus
24 days annual leave
Training allowance
Volunteer time
Team social events
Free hotel stays at hotels owned by Dominus and fantastic hotel discounts worldwide
Statutory pension contributions
Your working environment
At Dominus, we work in an open-plan office that promotes collaboration, interaction and passion. We have a strong set of values, bring them to life in our daily routine. This helps us create the very best place to work, collaboarate and innovate. A force for good, making a positive impact in a rapidly changing world.
Our office can be found on Shouldham Street in Marylebone, centrally located to enjoy some of London’s best hotspots, and all the amenities you could ask for just a short walk away.
Your career development
At Dominus, we’re committed to your growth, now and for the long term. Focus, our dedicated employee development programme, is based around our three core values: Empathy, Curiosity and Courage. Spanning everything from coaching and mentoring to ongoing learning and development (plus a night out or two) it’s here to support your career journey with us.
About the next steps
About us
Our company
From modest origins many years ago, Dominus has grown into one of the UK’s most ambitious family-owned business groups. We’re proud to be potent enablers and catalysts for positive change.
Our track record of honesty, integrity and delivery spans the real estate sector across the UK – in student accommodation, hospitality, residential development and beyond.
Find out more at dominusrealestate.co.uk
Our culture
Working in collaboration nationwide, we make a daily difference at street level, with landmark developments, innovative partnerships and a progressive, long-term view of the future.
For a decade, we’ve been driven by our ethos of creating and investing in strong, vibrant, sustainable communities. Today, we’re more than an award-winning, forward-thinking business. We encompass charitable values, taking action in the community. And we’re a trusted partner, forging links across the public and private sectors.
Our vision
To invest in a better society where everyone’s welcome.
Our mission
We invest in design and create the future of the urban environment, harnessing the partnerships that underpin the UK.
About the next steps
To apply in confidence, please send your CV together with a covering letter to:
Matt Williams
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The closing date for receipt of applications is 1st May 2024
At Dominus, we are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community.