General Manager

Box Leisure “The cutting edge of leisure careers”Location: CornwallSalary: Up to £45k dependent on experience + accommodationHours: 40 hours per weekAre you looking for a new role in management and have previous holiday park and holiday home sales experience?On Offer For The Successful General ManagerAs Park Manager you will be fully responsible for all aspects of the park across all departments including reception, housekeeping, sub-let. H&S and Maintenance. You will be responsible for a small team who are on park to ensure that Guest Experiences are always at the highest standards. This position will see you leading a team of sales professionals, maximising sales of holiday homes and creating lasting memories for holiday makers to return time and time again. This is an exciting opportunity and a fantastic environment and industry to work within. This operation will require a hands on approach to management and the ability to engage well with owners in order to get the best results.Roles & ResponsibilitiesFully responsible for a small team who contribute to all aspects of running the Park successfullyRequire the individuals to be on call 24/7 as and when required to deal with any issuesEnsuring the provision of an outstanding guest/owner’s experience with the aim of exceeding expectationsEnsuring the presentation of the park, reception and facilities are attractive, welcoming, functional and safe.To ensure grounds are kept in excellent condition by the relevant personnelHelp oversee a smooth running of the parkReport directly to the DirectorsEnsure overall profits, success and smooth running of the Holiday Home Sales process.Maintain high standards of customer service and team member effectivenessAdhere to and promoting the Company Values along with Company best practice and legal complianceDevelop and maintain relationships with their team of Sales Executives along with existing owners, holidaymakers, internal and external customers.Gain feedback from both owners and holidaymakers on the services and facilities provided on parkResolving customer queries where needed by using a positive approach and putting yourself in the customers’ shoes.Deal effectively and efficiently with customer concerns and compliments following the company guidelines.Maintain a continuous positive dialogue with Sales Executives to ensure the sale of the holiday homes are supported from initial transaction to final delivery and handover including that full and final checks are processed accurately on all relevant documentation.Monitor and help proactively resolve after sales complaints to ensure customer satisfaction.If you feel you have the experience required for this role, please apply to ##### today. Please note, previous experience required. Full-time, permanent basis.
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