General Manager

Company: CleanEvent Services LtdLocation: Manchester, EastlandsRole: General ManagerWorking Hours: 40hrs per week, working 5 out of 7, hours in line with the leisure and entertainment sector.Job Type: Permanent / Full timeSalary: £57,000-£59,000CleanEvent Services, the UK's market leader in Cleaning and Waste Management in the Sports, Leisure and Stadia Sector. We are seeking a talented, driven, passionate and well seasoned General Manager to lead our teams at the fantastic brand new, state of the art Eastlands venues, located in the M11 Manchester postcode! This role is yours to define, yours to mould and yours to own! Come and work for a company who puts its staff first and foremost. Not only are we a Living Wage Foundation accredited employer, we also offer our employees some amazing benefits including, Health Care Plans, 25 days of annual leave per year, opportunities to earn up to 6 weeks of bonus pay, ride to work schemes and many more.Job Summary: A key role working as part of the senior management team reporting into the Operations Director. This role involves management of the venue management teams and employees working across the campus. Implementing organisational strategy, managing the quality service delivery of contracted cleaning services to our clients, developing and maintaining excellent relationships with these clients whilst optimising the profitability of the district. Travel within the campus and weekend work in line with our focus on the sports, leisure, entertainment and the retail sector is required.Key ResponsibilitiesClient / Relationship ManagementDeveloping and maintaining a thorough knowledge and understanding of the market sector the organization and venue operates in.Establishing a responsive business relationship with customers through client interaction, regular meetings and reporting, escalation and problem solving, continuous service reviews and innovation.Conducting a monthly joint service review with the client at each venue / contract.Ensuring customer satisfaction and dealing with any issues.Ensuring all CleanEvent monthly and yearly compliance is met by the Venue teams, including all systems compliance.Supporting on Events within the Campus as required by the business.Key Skills required:· Excellent client and customer service skills..Recognised industry qualification, for example, BIFM, RICS, BICs· Stadia/ Event Experience.. Knowledge & Expertise in Cleaning .· An appreciation and compliance in Human Resources, Employee Relations, Occupational Health & Safety and Equal Employment Opportunities issues.· Strong leadership skills.. Excellent organizational and communication skills.. Strong people management and motivational skills.· Well-developed communication skills and a proactive nature.· Intermediate IT skills.· Excellent communication skills, both written and oralWhy work for CleanEvent:· Competitive salary· 25 days annual holiday exclusive of bank holidays· Cycle to work scheme· Private Health, Optical and Dentist benefits· Discounts at Gyms, Restaurants and shops· Company Sick Pay· Development through Henley Business School· Opportunity to do level 3 or 5 Apprenticeship scheme.
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