General Manager

Bespoke training and development opportunitiesApprenticeships opportunities for all experience levelsPension and life insuranceDiscounts available on our HAPI app; high street shops, holidays & cinemaAccess to employee assistance programmeCycle to work schemeDo you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a General Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!Job DescriptionManaging a Team of 15, back and front of houseOverseeing all retail, coffee areas and hospitalityMonday to Friday working hoursLead, inspire, collaborate and support your direct reports to deliver consistently exceptional standardsBuild positive, credible and collaborativerelationships & communication methods with clientsand other key stakeholders in the businessContinually look to develop your team through mentoring, training, recognition, and empowermentCreate a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovationAchieve business critical KPI's including Health and Safety, Sustainability, Financial and GovernanceQualificationsPrevious experience within the contract catering marketIdeally a current catering or general manager within the above sectorHave a contagiouspassion for food and customer serviceYou draw satisfaction from managing, training, and supporting a teamFinancially astute, you are very analytical and know how to create and maintain budgets and drive commercial performanceExcellent delegation and influencing skillsAbility to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressureMeticulous organisational abilities; high attention to detailConcise and effective verbal and written communicationAbility to adapt to challenges and opportunities with a solution-oriented perspectiveExcellent strategic thinking and critical reasoning skillsWorks according to the BaxterStorey core valuesAdditional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team memberto feel respected and able to give their best.And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
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